Laura Rochford
Danbury
Summary
Results-driven Senior Contract Management Analyst with a proven track record in contract negotiation, compliance tracking, and process improvement.
Overview
16
16
years of professional experience
Work History
Senior Contract Management Analyst
Charter Communications
Stamford
02.2019 - Current
- Coordinated with contract/subcontract/procurement personnel to enhance operations of contracts and procurement department
- Educated business personnel on contractual issues and compliance risks to improve understanding and adherence
- Administer and track compliance with contracting policies, controls and procedures in accordance with stated objectives and requirements
- Interface with various groups to understand key requirements and ensure contract terms comply with corporate directives, policies and procedures
- Participate in the definition and development of corporate policies, procedures and programs
- Implemented and maintained tools, forms, and processes to streamline contract administration and management functions
- Interpret data and analyze results using statistical techniques, and provide ongoing reports.
- Produce ad hoc reports to answer business questions quickly and thoroughly. Create reports and data driven presentations.
- Define, document, implement and track process flows for all processes, procedures, and policies for the department. Document the process using appropriate tools such as Microsoft Visio
- Interact with cross-functional teams to ensure business processes and rules are aligned, adjusting documentation accordingly.
- Audit and recommend necessary updates to methods, procedures, and process documentation.
- Participate in process requirements, planning and validation through operational testing to ensure plan changes meet business sponsor needs.
- Support testing and roll out of all projects/process improvements that impact the department.
- Assist with creation of training documentation to support process improvements
- Perform other duties as requested by management.
Senior Contract Manager
AMN Healthcare
San Francisco
09.2010 - 12.2018
- Processed contract documents and managed client portal within Salesforce to streamline contract management.
- Monitored agreement language to enhance terms across branches.
- Conducted legal reviews of non-standard contracts, providing recommendations for necessary approvals.
- Guided branches through red-lining and negotiation processes to finalize agreements.
- Facilitated escalated contract approvals by coordinating with stakeholders and gathering documentation.
- Monitored and analyzed new contracts to assess revenue generation metrics and identify trends.
- Coordinated RFP, RFI, and RFQ processes to ensure adherence to AMN compliance standards.
- Trained branch staff on contract processes, legal reviews, and Salesforce setups.
Contract Operations Manager
Onward Healthcare
Wilton
03.2013 - 07.2015
- Draft, evaluate, negotiate and execute contracts
- Establish and maintain supplier relationships by serving as a single point of contact for contractual matters
- Manage record keeping for all contract-related correspondence and documentation
- Provide contract-related issue resolution, both internally and externally
- Monitor and complete contract close-out, extension or renewal, as appropriate§Communicate contract-related information to all stakeholders
Client Development Manager
Onward Healthcare
Wilton
02.2012 - 03.2013
- Managed and trained Business Development specialists to enhance team capabilities.
- Execute territories and daily candidate marketing plans with Business Development Specialists§Coordinate marketing efforts with the Client Service Managers, recruitment and support teams
- Manage qualified leads from potential clients interested in Onward Healthcare’s services
- Established monthly production goals and conducted reviews for each Business Development Specialist to drive performance.
- Expanded Travel Nursing client base targeting registered nurses to meet market demands.
Client Service Manager
Onward Healthcare
Wilton
09.2010 - 01.2012
- Communicated regularly with clients to review open orders, candidate pipeline, future starts, and active candidates.
- Proactively work with the client to fill open orders, drive candidate supply by reducing order requirements and increasing bill rates.et monthly production goals/reviews for each Business Development Specialist.§Manage confirmed clinicians and work to extend contract end dates.
- Updated status of pending candidates and coordinated with facility contacts, recruitment, and associate vendors to ensure compliance with established SLA timelines.
Education
Bachelor of Science - Economics
Ramapo College of New Jersey
Mahwah, NJSkills
- Contract negotiation and administration
- Vendor management
- Data compliance
- Process improvement
- Policy analysis
- Problem solving and effective communication
Relevant Experience
- Knowledge of database/reporting systems (Salesforce, Peoplesoft, SharePoint, Ariba, Agiloft, Cherwell)
- Strong written, verbal communication and presentation skills
- Ability to self-train and pick up new skills quickly
- Proficient use of PC software applications (Access, Excel and PowerPoint)
- Strong analytical skills and the ability to present information in an understandable format
- Ability to effectively consult with department managers and leaders
- Proven ability to analyze existing contracts and formulation of negotiated new contracts
- Knowledge of document processes and workflow documentation
Timeline
Senior Contract Management Analyst
Charter Communications
02.2019 - Current
Contract Operations Manager
Onward Healthcare
03.2013 - 07.2015
Client Development Manager
Onward Healthcare
02.2012 - 03.2013
Senior Contract Manager
AMN Healthcare
09.2010 - 12.2018
Client Service Manager
Onward Healthcare
09.2010 - 01.2012
Bachelor of Science - Economics
Ramapo College of New Jersey