Laura Rodriguez
Chino Hills,CA
Summary
Professional with a deep understanding of the child support program. A detail-oriented team player with strong organizational and analytical skills with a knack for leadership. Successful in managing multiple projects simultaneously with a high degree of accuracy while fostering a collaborative working environment.
Overview
16
16
years of professional experience
Work History
Child Support Specialist II-Quality Assurance Team
San Bernardino Co Dept of Child Support Services
Loma Linda, CA
12.2023 - Current
- Coordinate projects assigned to the team, ensuring deadlines and guidelines are met.
- Perform a detailed analysis of child support work and department processes to identify opportunities for improvement and growth.
- Write analysis and written recommendations based on the analysis performed.
- Develop instructions and create guides as needed for assigned projects.
- Complete case reviews for all of the department's establishment and enforcement teams.
- Audit case reviews completed by the Child Support Specialist I assigned to the team.
- Assist in training newly assigned staff.
- Maintain the department's Conflict of Interest Log.
- Case manager for the department's Conflict of Interest and High-Profile caseload.
Child Support Specialist I
San Bernardin Co Dept of Child Support Services
Loma Linda, CA
02.2012 - 11.2023
- Explained policies, procedures and instructions to parties.
- Interviewed involved parties to confirm facts, verify data and locate persons and financial assets.
- Researched legal, financial and other records to obtain data needed to secure and enforce child support cases.
- Evaluated income and expense data to calculated child support obligations.
- Processed legal documents such as summons, wage attachments and notice of motions to prepare materials for trials.
- Performed case management tasks to enforce court-ordered child support obligations.
- Performed thorough review of child support work and department processes to identify areas for improvement and opportunities for growth.
Eligibility Worker
San Bernardino County Transitional Assistance Department
Ontario, CA
05.2009 - 02.2012
- Interviewed applicants and explained scope of different available benefits
- Assisted clients with accurate eligibility form, application and document completion.
- Reviewed new applications for different aid programs and determined qualification criteria for applicants to schedule appointments based on need.
- Followed guidelines when reviewing new applicant data to determine eligibility for CalWorks and Calfresh to process their applications.
- Trained new staff on current eligibility requirements and policies.
- Completed case management and reevaluations on existing cases.
Instructional Aide - After School Education Safety
Alhambra Unified School District
Alhambra, CA
09.2008 - 05.2009
- Oversaw students in classroom and common areas to monitor and enforce rules.
- Created lesson plans.
- Provided support during the after school program which included tutoring and homework assistance.
Education
Bachelor of Arts - Sociology - Social Service Track
California State University - San Bernardino
San Bernardino, CANo Degree - Marine Science And Mathematics
University of Hawaii At Hilo
Hilo, HISkills
- Bilingual: Spanish Certified Level 2 (written and oral)
- Adaptive learner, and driven
- Ability to multitask and achieve results through effective problem-solving skills
- Known for organizational and time-management skills
- Excellent analytical and logic-building skills that help detect errors and inconsistencies to take appropriate remedial actions
Personal Information
Title: Child Support Specialist
Timeline
Child Support Specialist II-Quality Assurance Team
San Bernardino Co Dept of Child Support Services
12.2023 - Current
Child Support Specialist I
San Bernardin Co Dept of Child Support Services
02.2012 - 11.2023
Eligibility Worker
San Bernardino County Transitional Assistance Department
05.2009 - 02.2012
Instructional Aide - After School Education Safety
Alhambra Unified School District
09.2008 - 05.2009
Bachelor of Arts - Sociology - Social Service Track
California State University - San Bernardino
No Degree - Marine Science And Mathematics
University of Hawaii At Hilo
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