VERONICA SOLTERO
Merced,USA
Summary
Experienced with healthcare procedures and patient assistance. Utilizes strong organizational skills to maintain efficient office operations and support patient care. Knowledge of medical terminology and clinical protocols ensures smooth coordination and effective patient communication.
Overview
29
29
years of professional experience
Work History
Child Support Specialist II
Merced County Department of Child Support Services
03.2025 - Current
- Coordinated case management processes to effectively track and support child support enforcement initiatives.
- Delivered comprehensive assessments of client needs to facilitate tailored child support solutions and services.
- Facilitated communication between custodial and non-custodial parents, promoting cooperative resolution of child support issues.
- Implemented regular training sessions for staff to enhance knowledge of child support policies and procedures.
Medical Assistant
Merced Faculty Associates
06.2008 - 07.2024
- Delivered high-quality patient care by preparing examination rooms and conducting thorough patient assessments.
- Coordinated effective communication between patients and healthcare providers to optimize treatment plans and outcomes.
- Managed scheduling of patient appointments, ensuring timely access to healthcare services for all individuals.
- Maintained accurate medical records and documentation, adhering to strict confidentiality and compliance standards.
Medical Assistant (Externship)
Family Care Providers - Pediatrics
01.2008 - 04.2008
- Room patients and prepare patient and examining room for doctor, take vital signs, and sanitize rooms.
- Administered immunizations and other injections, ensuring adherence to safety protocols and documentation standards.
- Assisted in pediatric procedures by preparing necessary instruments and supplies, enhancing workflow efficiency.
- Collected and processed laboratory specimens accurately, maintaining compliance with health regulations and protocols.
Customer Service Representative
Cingular Wireless
07.2000 - 10.2006
- Assisted customers with billing questions, problems with cellular phone and provided excellent customer service.
Weigh Master
Panella Trucking
07.1997 - 07.2000
- Entered data, faxed reports, filed, made copies of all data entered, weighed tomato trucks, answered multi-line phones, called growers, and dispatched drivers.
Education
Associate in Applied Science - Medical Assisting
Heald College
Fresno, California04-2008
High School Diploma -
Merced High School
Merced06-1995
Skills
- Injections
- Urinalysis
- Vital Signs
- First Aid and Bandaging
- Blood Draws
- Specimen Collection
- Sterilization Techniques
- CPR Certified
- Bilingual, English and Spanish
- Knowledge in Medical Terminology, Physiology, Anatomy, Medical Office Procedures, Medical Billing and Coding, and Pharmacology
- Provide exceptional customer service
- Experienced in operating multi-line telephones, copy and fax machines
- Proficient in Microsoft Word, Excel, PowerPoint
- Keyboarding- 35 to 40 wpm with accuracy
Languages
Spanish
Limited Working
Timeline
Child Support Specialist II
Merced County Department of Child Support Services
03.2025 - Current
Medical Assistant
Merced Faculty Associates
06.2008 - 07.2024
Medical Assistant (Externship)
Family Care Providers - Pediatrics
01.2008 - 04.2008
Customer Service Representative
Cingular Wireless
07.2000 - 10.2006
Weigh Master
Panella Trucking
07.1997 - 07.2000
Associate in Applied Science - Medical Assisting
Heald College
High School Diploma -
Merced High School