Laura Rookey
Milwaukee,WI
Summary
Experienced customer service professional with a solid background in delivering exceptional support in fast-paced environments. Demonstrates strong communication, teamwork, and adaptability, ensuring professionalism even under pressure. Eager to pursue continuous learning opportunities within the hospitality field. Committed to enhancing guest experiences and driving organizational achievements.
Overview
11
11
years of professional experience
Work History
Customer Service Cashier
Qdoba
05.2026 - Current
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Collaborated with team members to maintain a clean and organized workspace in high-traffic areas.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Upheld strict adherence to store policies and regulations, minimizing potential financial discrepancies.
Customer Service Representative
Sally’s Beauty Supply
01.2025 - 01.2025
- Assisted customers with product selection and answered inquiries to support confident purchasing decisions.
- Participated in ongoing training to strengthen product knowledge and service skills.
- Closed the store, including counting registers, securing deposits, setting alarms, and locking the building.
- Ensured full compliance with company policies and operational procedures.
Customer Service/Cashier
Noodles & Company
01.2021 - 01.2022
- Guided customers through menu options and provided friendly, efficient service.
- Maintained a clean, organized dining area and service stations.
- Processed cash and credit transactions accurately and efficiently.
- Balanced cash drawers at the end of each shift.
Sales Associate
EZ Pay Circulation
01.2019 - 01.2021
- Engaged potential customers to promote Milwaukee Journal Sentinel subscriptions.
- Processed transactions using handheld credit/debit systems.
- Set up and tore down promotional booths at various events, including Summerfest, Brewers games, State Fair, and local markets.
Customer Service Representative
Doheny Supplies
01.2016 - 01.2018
- Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support.
- Resolved service and billing concerns by adjusting invoices and issuing refunds when appropriate.
- Promoted additional products and services during customer interactions.
- Maintained calm, professional communication during stressful or escalated situations.
Education
High School Diploma - undefined
Reuther Central High School
Kenosha, WISkills
- Relationship management
- Regulatory compliance
- Conflict resolution strategies
- Product knowledge and service expertise
- Adaptability in dynamic settings
- Tactful communication skills
- Point of sale operations
Timeline
Customer Service Cashier
Qdoba
05.2026 - Current
Customer Service Representative
Sally’s Beauty Supply
01.2025 - 01.2025
Customer Service/Cashier
Noodles & Company
01.2021 - 01.2022
Sales Associate
EZ Pay Circulation
01.2019 - 01.2021
Customer Service Representative
Doheny Supplies
01.2016 - 01.2018
High School Diploma - undefined
Reuther Central High School