Summary
Overview
Work History
Education
Skills
Skills
Timeline
Generic

Ramyia Anthony

Macon,GA

Summary

Proven track record in enhancing customer loyalty and streamlining operations, demonstrated during tenure at Morrison. Skilled in utilizing computer systems for efficient transaction handling and adept at resolving customer issues, ensuring a positive shopping experience. Excelled in multitasking and maintaining high accuracy levels, significantly contributing to team productivity and customer satisfaction. Committed and hardworking [Job Title] with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service. Responsive Customer Service Cashier possessing outstanding mathematical abilities paired with first-rate customer service and multitasking skills. Bringing many years of hands-on experience receiving and disbursing money in financial institutions and other establishments. Focused on exceeding expectations and building customer loyalty. Effectively meet front-end needs with skilled merchandising, customer support and register management. Proficient in processing purchases and returns with high accuracy and diligent attention to details. Sales expert promotes products and works to boost store profits.

Overview

5
5
years of professional experience

Work History

Customer Service Cashier

Morrison Healthcare
Macon, GA
10.2024 - Current
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Contacted customers about potential service upgrades, new services and account changes.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Customer Service Representative

ContinuumGlobal
, TX
03.2024 - 10.2024
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Contacted customers about potential service upgrades, new services and account changes.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Resolved customer complaints promptly and efficiently.
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Took special orders in person and over telephone, generating additional revenue every month.
  • Developed positive relationships with customers through friendly interactions.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.

Cashier/Grocery Store Clerk

Walmart
04.2022 - 11.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Crew Trainee

Wendys Restaurant
08.2022 - 03.2023
  • Acquired new skills quickly through hands-on experience, increasing versatility within the crew team.
  • Assisted with daily tasks, contributing to a well-maintained and efficient work environment.
  • Demonstrated adaptability by taking on additional responsibilities as needed or directed by supervisors.
  • Streamlined work processes for better crew performance and overall productivity.
  • Assisted in inventory control measures to maintain adequate stock levels without excess waste or shortages.
  • Maintained cleanliness standards by following established procedures, promoting a safe work environment.
  • Participated in team meetings, sharing insights and suggestions for continuous improvement.

Cashier Team Lead

KFC
Macon, GA
01.2020 - 02.2021
  • Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
  • Completed daily quality assurance duties to provide feedback for improvements.
  • Coordinated daily operations, ensuring team adherence to company policies and procedures.
  • Offered training and support to keep team members motivated and working toward objectives.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Identified needs of customers promptly and efficiently.

Education

High School Diploma -

Southwest High School
Macon Ga
05.2023

Some College (No Degree) - Early Childhood Care And Education

Central Georgia Technical College
Macon, GA

Skills

  • Point of sale systems
  • Customer relationship management
  • Order processing
  • Data entry
  • Cash handling
  • Conflict resolution
  • Electronic health records
  • Patient scheduling
  • Medical terminology
  • Customer service
  • Relationship management
  • Active listening
  • Communication skills
  • Problem solving
  • Time management
  • Attention to detail
  • Organizational skills
  • Problem resolution
  • Sales support
  • Relationship building
  • Retail sales customer service
  • Follow-up skills
  • Refunds processing

Skills

Timeline

Customer Service Cashier

Morrison Healthcare
10.2024 - Current

Customer Service Representative

ContinuumGlobal
03.2024 - 10.2024

Crew Trainee

Wendys Restaurant
08.2022 - 03.2023

Cashier/Grocery Store Clerk

Walmart
04.2022 - 11.2023

Cashier Team Lead

KFC
01.2020 - 02.2021

High School Diploma -

Southwest High School

Some College (No Degree) - Early Childhood Care And Education

Central Georgia Technical College
Ramyia Anthony