Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Laura  Rosales-Lopez

Laura Rosales-Lopez

Wingate / Hendersonville ,NC

Summary

Hardworking with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction, and promote long-term loyalty as well as highly-motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Developed exceptional customer service and communication skills in a dynamic and fast-paced hospitality environment. Excel at managing guest interactions and ensuring seamless operations while maintaining a welcoming atmosphere. Seeking to transition into a new field where these transferable skills can contribute to team success and customer satisfaction.

Overview

1
1
year of professional experience

Work History

Host / Restaurant Server

Burntshirt Vineyards
05.2023 - 08.2024
  • Handled high-pressure situations comfortably and effectively managing large parties or unexpected events during busy shifts.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Server

Olive Garden
08.2023 - 01.2024
  • Greeted guests and provided menus.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Prepared drinks according to standard recipes.
  • Took orders from customers accurately and in a timely manner.
  • Checked food before serving it to customers.
  • Delivered food orders promptly and courteously.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Handled money transactions accurately while following company procedures for handling cash payments.

Retail Sales Associate

Cricket Wireless
05.2023 - 08.2023
  • Assisted customers with finding the right product for their needs.
  • Provided product information and answered customer questions.
  • Demonstrated knowledge of store products and services.
  • Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
  • Greeted customers upon entering the store and provided assistance.
  • Stocked shelves with merchandise according to company standards.
  • Organized displays to attract customers and promote sales.
  • Tracked inventory levels throughout the day and restocked items as needed.
  • Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
  • Processed returned merchandise according to company policies.
  • Completed transactions in an efficient manner while providing excellent customer service.
  • Handled customer complaints in a professional manner.
  • Promoted special offers and discounts to encourage additional purchases.

Education

Bachelor of Arts - Psychology

Wingate University
Wingate, NC
05-2027

High School Diploma -

North Henderson High School
Hendersonville, NC
06-2023

Skills

  • Guest Engagement
  • Sales Techniques
  • Cash Handling
  • Point of Sale (POS) System Operations
  • Positive and Professional
  • Flexible and adaptable
  • Customer service
  • Team collaboration
  • Fluent bilingualism

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Server

Olive Garden
08.2023 - 01.2024

Host / Restaurant Server

Burntshirt Vineyards
05.2023 - 08.2024

Retail Sales Associate

Cricket Wireless
05.2023 - 08.2023

Bachelor of Arts - Psychology

Wingate University

High School Diploma -

North Henderson High School
Laura Rosales-Lopez