Laura Rossi
Chandler,AZ
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
24
24
years of professional experience
5
5
years of post-secondary education
Work History
Customer Support 2/Barista
Starbucks
Gilbert, Arizona
09.2024 - Current
- Engaged customers to deliver exceptional service and tailored recommendations, enhancing overall satisfaction.
- Welcomed customers warmly at the entrance.
- Ensured Customers were satisfied.
- Delivered drinks on our 1st and 2nd floors in timely manner during peak .
- Brought refills and made recommendations
- Maintained cleanliness of the indoor and outdoor café on 2 levels , including 4 restrooms
- Able to recognize unhappy customers and use the Latte model of customer satisfaction.
- Processed cash transactions and customer payments accurately, ensuring efficient service and trust.
- Collaborated with team members to ensure smooth daily operations.
- Followed food safety guidelines to ensure product quality and safety.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Resolved customer concerns promptly, strengthening brand loyalty and fostering repeat business.
- Gave samples of popular coffee and tea blends to create sales opportunities.
- Refilled stations, cleaned the bar, and washed dishes to maintain service efficiency.
- Maintained cleanliness and organization of the coffee bar area.
Substitute Teacher, K-12
Chandler Unified School District
Chandler, Arizona
08.2001 - Current
- Delivered instruction across various subjects for diverse student populations.
- Adapted lesson plans to meet individual student needs and learning styles.
- Maintained classroom discipline and fostered a positive learning environment.
- Monitored student behavior, providing guidance to enhance engagement.
- Monitored classrooms, ensuring that all students were safe and adhering to school rules.
- Implemented school policies and procedures consistently during assignments.
- Established positive relationships with administrators, teachers, and parents to support student success.
- Created a conducive learning atmosphere by demonstrating enthusiasm for subjects.
Education
Bachelor of Arts - Communications / Special Education
University of Arizona
Tucson, AZ 08.1986 - 05.1991
Skills
- Customer engagement
- Cash handling
- Food safety
- Able to work in high volume store
- Able to maintain customer satisfaction
Accomplishments
- I was chosen Partner of the quarter for the 1st Quarter after the stores Grand opening .
Volunteer at Church 5+ years
- Co lead single Mom's group
- Volunteer with Homeless ministry
- Volunteer with IFI international program at ASU , hosting and co-host numerous events
- Voluntee as greeter in sanctuary and at the door of church .
- Attend annual mission trips
Timeline
Customer Support 2/Barista
Starbucks
09.2024 - Current
Substitute Teacher, K-12
Chandler Unified School District
08.2001 - Current
Bachelor of Arts - Communications / Special Education
University of Arizona
08.1986 - 05.1991