Laura Rowden
Gulfport,MS
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Daycare Assistant
Ridgecrest Daycare
Ridgeland, MS
10.2012 - 10.2013
- Dressed children and changed diapers.
- Attended staff meetings and training sessions to improve childcare skills.
- Monitored children during nap time, ensuring a quiet and restful environment.
- Provided supervision and care to young children ranging from infants to pre-school age.
- Maintained clean and organized classroom and play areas to ensure a healthy environment.
- Observed behavioral issues to alert parents or guardians.
- Maintained organized and clean classroom and play areas.
Restaurant Hostess
Cock of the Walk
Ridgeland, MS
07.2009 - 10.2012
- Greeted customers, answered questions and recommended specials to increase profits.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Spoke with patrons to make conversation, answer questions or to respond to complaints.
- Monitored dining area to assess server capacity and estimate wait times.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Directed patrons to lounges and waiting areas.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Answered telephone to provide dining information and take reservations.
- Greeted guests and sat customers at tables or in waiting areas.
Cashier/Waitress
Mazzios Italian Eatery
Madison, MS
01.2005 - 05.2009
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Answered customers' questions and provided information on store procedures or policies.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Answered customer questions and provided store information.
- Developed positive relationships with regular customers through friendly conversation.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Presented food and beverages to guests at tables.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Served food and beverages to patrons and confirmed complete orders.
- Explained menu items, describing ingredients and cooking methods upon request.
- Assisted other wait staff members in times of heavy customer traffic.
- Took orders for food and drinks and delivered them to guests.
- Set up tables in between patrons to reduce wait times.
Education
High School Diploma -
Madison Central High School
Madison, MS05-2007
Skills
- Child supervision
- Behavioral observation
- Health and sanitation
- Team collaboration
- Adaptability to change
- Friendly and respectful
- Child Entertainment
- Diaper changing
Timeline
Daycare Assistant
Ridgecrest Daycare
10.2012 - 10.2013
Restaurant Hostess
Cock of the Walk
07.2009 - 10.2012
Cashier/Waitress
Mazzios Italian Eatery
01.2005 - 05.2009
High School Diploma -
Madison Central High School