Laura Ruiz
Miami,FL
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
5
5
years of professional experience
Work History
Sales Associate
Penske Automotive
West Palm Beach, FL
01.2017 - 01.2020
- Built relationships with customers to encourage repeat business.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Front Desk Receptionist
First Quality Laboratory
Miramar, FL
01.2015 - 12.2016
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
Education
High School Diploma -
Camilo Torres
Colombia 06.2009
Skills
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Exceptional customer service
- Friendly and Helpful
- Engaging with Diverse Customers
- Outgoing Personality
Languages
English
Professional Working
Spanish
Professional Working
Timeline
Sales Associate
Penske Automotive
01.2017 - 01.2020
Front Desk Receptionist
First Quality Laboratory
01.2015 - 12.2016
High School Diploma -
Camilo Torres