LAURA RUIZ HERNANDEZ

Immokalee,FL

Summary

Compassionate Social Work student and aspiring Child Therapist with five years of experience in youth behavioral management and classroom leadership. Skilled in creating structured and adaptive environments for groups of children. Equipped with academic training from Florida Southwestern State College and specialized experience from the University of Rochester in clinical pediatric mental health.

Overview

years of professional experience

Work History

Member Specialist

Sam's Club

Naples, FL

03.2026 - 09.2026

Resolved member inquiries efficiently, ensuring high satisfaction levels.
Enhanced member engagement through personalized service and support.
Coordinated team efforts to streamline membership processes and improve workflow.
Developed training materials for new staff, enhancing onboarding experience.
Handled sensitive member information, maintaining strict confidentiality at all times.
Educated members on available benefits and resources, increasing utilization of services provided.
Resolved customer issues through thorough dispute investigation.

Lead Youth Educator / Tutor

Immokalee After-School Youth Program

Immokalee, FL

01.2021 - 05.2026

Classroom Management: Ensured operational accountability and safety for classrooms of 20+ children, fostering a secure and engaging learning environment.
Behavior Management: Implemented proactive de-escalation and positive reinforcement strategies, effectively supporting students' emotional regulation and behavioral growth.
Behavior Management: Applied proactive de-escalation, positive reinforcement, and behavioral intervention strategies with extreme patience and emotional regulation.
Classroom Management: Maintained total operational accountability and safety for high-volume classrooms of 20+ children daily.
Parental Engagement: Coordinated follow-up protocols, providing culturally competent progress reports and behavioral updates to families, enhancing communication and support.

Education

Associate in Arts (AA) - Social Work Track

Florida South-western State College

Fort Myers, FL

04-2029

High School Diploma -

Immokalee High School

Immokalee, FL

05-2026

Certificate of Completion - Social Work Academic Program

University of Rochester

Rochester, NY

01-2024

Skills

Clinical & Youth Care: Behavior Modification, Crisis De-escalation, Child Development, Curriculum Development, Group Facilitation

Client retention strategies
Data entry proficiency
Communication: Effective Presentation, Client relations, Interpersonal Liaison
Exceptional communication

Languages: English (Native/Fluent), Spanish (Native/Fluent)
Soft Skills: Extreme Patience, High Adaptability, Critical Thinking, Time Management, Collaborative Teamwork
Curriculum development
Problem-solving skills

CLINICAL & CAREER INTERESTS

Pediatric Mental Health & Play Therapy
Trauma-Informed Youth Interventions
Expressive Art Therapy
Adolescent Psychology & Family Systems

Timeline