Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

LAURA SADOWSKY

Arvada,CO

Summary

Experienced Project Manager with 20+ years in telecommunications and service delivery. A blend of strong technical expertise and leadership, specializing in managing complex projects, leading cross-functional teams, and delivering high-quality solutions. Proven ability to drive outcomes with a results-oriented approach, applying creative problem-solving and ownership principles to every project. Proficient in MS Project, Visio, MS Office, CRM, Salesforce, JIRA, SharePoint, and PMI / Agile methodologies

Overview

21
21
years of professional experience
1
1
Certification

Work History

Project Manager (Contractor)

Charter
12.2024 - Current
  • Managed the Jira process flow for the Rural Digital Opportunity Fund (RDOF) program, streamlining project tracking and improving cross-functional team visibility.
  • Created custom workflows, issue types, dashboards, and automation rules in Jira to align with RDOF project lifecycle milestones.
  • Collaborated with engineering, permitting, and construction teams to ensure alignment on project phases, task ownership, and timelines within Jira.
  • Trained team members on Jira best practices, enhancing adoption and consistency across departments supporting RDOF deployment.
  • Established clear reporting metrics and visual dashboards to track RDOF progress, identify blockers, and communicate status to leadership.
  • Reduced manual tracking efforts by automating status updates and notifications using Jira Automation for key RDOF milestones.
  • Acted as the central point of contact for Jira workflow changes and process improvements, gathering feedback and implementing updates in real-time.
  • Ensured compliance with federal guidelines and internal documentation standards by integrating Jira workflows with regulatory checkpoints for RDOF.

Project Manager

Crown Castle
03.2024 - 11.2024
  • Lead customer-facing meetings, including kick-offs and status updates, ensuring alignment and project transparency.
  • Manage internal operations and engineering teams to ensure project plans and solutions are communicated and executed effectively.
  • Act as the primary liaison between customers and cross-functional technical teams, translating customer requirements into actionable project tasks.
  • Provide regular updates to customers on project status, risks, and dependencies to manage expectations and maintain progress.
  • Develop and maintain strong relationships with clients, ensuring satisfaction and trust.
  • Perform critical path analysis to assess and manage key project milestones, mitigating risks and ensuring on-time delivery.
  • Take independent ownership of projects, making decisions to adjust scope and ensure successful project outcomes.
  • Ensure the quality of project deliverables by rejecting subpar work and proposing alternative solutions.
  • Maintain comprehensive project documentation for easy access and future reference.
  • Champion ethical business practices and organizational priorities to maintain strong business relationships and foster collaboration.
  • Installed DF long-haul and metro fiber connectivity dozens of unique routes, accelerated expansion and enhancement, and up-to-date functionality.
  • Managed project timelines and deliverables by coordinating sprint cycles, ensuring on-time delivery and high-quality results.
  • Reduced time-to-market by streamlining development cycles and enhancing team collaboration in Agile environments.

Project Manager

Comcast
09.2022 - 10.2023
  • Led successful implementation of Comcast Managed Router and SD-WAN services, ensuring high customer satisfaction and on-time delivery.
  • Coordinated internal teams and contractors to meet project deadlines, delivering timely and effective solutions for telecom, security, and SD-WAN services.
  • Managed IP allocations and handled customer requests to ensure accurate and timely deliveries.
  • Monitored project milestones and provided regular updates to stakeholders, ensuring all phases were completed as scheduled.
  • Conducted regular project meetings to track progress, resolve issues, and adjust timelines as needed.
  • Collaborated with external vendors to integrate third-party solutions, ensuring seamless integration with Agile development processes.
  • Promoted a culture of collaboration and adaptability, driving successful project outcomes through iterative development and feedback loops.

Service Delivery Project Manager

Zayo
06.2020 - 09.2022
  • Directed all aspects of project management, including change management, release management, and quality assurance.
  • Collaborated with OSP teams to gather necessary permits and create customer timelines for project execution.
  • Acted as the primary point of contact for key accounts, ensuring seamless communication and problem resolution.
  • Analyzed project performance data to identify areas for improvement and enhanced service delivery.
  • DF Project Manager delivering DF to connect cities, states, and continents.
  • WAVE’s delivering diverse Wavelength capability that supports 10G-400G connections.
  • Carrier Solutions is to help customer’s scale your network further and faster, provide optimal bandwidth for your customers.

Project Manager / Project Analyst IAE

Charter
12.2017 - 06.2020
  • Managed Jira ticketing for tracking the progression of outside plant projects.
  • Developed workflows and dashboards to optimize product evaluation and documentation processes.
  • Led bi-weekly meetings with stakeholders to discuss project metrics and ensure alignment with project goals.
  • Implemented Agile methodologies to manage and deliver high-quality software projects on time and within budget.

Off-Net Service Coordinator

Cogent
11.2016 - 10.2017
  • Oversaw strategic accounts, managing provisioning operations for large-scale Ethernet services.
  • Coordinated with clients across the US, Canada, and Mexico to ensure timely and accurate service delivery.

Lead Provisioning Design Engineer

AT&T
07.2012 - 11.2016
  • Expertly managed provisioning for Ethernet, VPN/LAN services, ensuring smooth project delivery.
  • Served as a liaison between internal teams and external vendors, ensuring effective communication and streamlined execution.

Voice Operations Supervisor

Comcast
08.2004 - 07.2012
  • Successfully onboarded and trained over 100 technical support staff, ensuring high performance and service quality.
  • Collaborated with IT teams to ensure all necessary assets were in place for operational needs.

Manager of Technical Support

Comcast
08.2004 - 04.2012
  • Led a team of 26 support staff, driving performance improvements and delivering high-quality support for CDV and high-speed internet services.
  • Managed E911 education initiatives and resolved complex provisioning issues for telephony services.

Education

Bachelor’s Degree -

University of Massachusetts
North Dartmouth, MA
05.1997

Associate Degree - undefined

Bristol Community College
Fall River, MA

Skills

  • Project Leadership & Ownership
  • Technical & Operational Management
  • Cross-Functional Team Coordination
  • Critical Path & Risk Management
  • Customer Relationship Management
  • Service Delivery & Quality Assurance

Certification

  • Certified Professional Manager (CPM)
  • ITIL Certified

Timeline

Project Manager (Contractor)

Charter
12.2024 - Current

Project Manager

Crown Castle
03.2024 - 11.2024

Project Manager

Comcast
09.2022 - 10.2023

Service Delivery Project Manager

Zayo
06.2020 - 09.2022

Project Manager / Project Analyst IAE

Charter
12.2017 - 06.2020

Off-Net Service Coordinator

Cogent
11.2016 - 10.2017

Lead Provisioning Design Engineer

AT&T
07.2012 - 11.2016

Voice Operations Supervisor

Comcast
08.2004 - 07.2012

Manager of Technical Support

Comcast
08.2004 - 04.2012

Associate Degree - undefined

Bristol Community College

Bachelor’s Degree -

University of Massachusetts

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LAURA SADOWSKY