Laura Sapp
Stafford,VA
Summary
Senior Corporate Relationship Manager with strong organizational skills and a proven history of enhancing customer relations. Expertise includes relationship management, financial analysis, and client engagement. Dedicated to delivering exceptional service and driving organizational success. Open to opportunities in dynamic environments to leverage skills effectively.
Overview
12
12
years of professional experience
Work History
Team Head of Corporate Int'l and Domestic (Manager)
Asia Green Development Bank
Yangon, Myanmar
09.2019 - 09.2024
- Managed loan processes, including new cases, extensions, and settlements within Corporate Banking.
- Reviewed credit report drafts and provided insights to the credit committee.
- Facilitated post-approval tasks for international loans, collaborating with legal partners.
- Negotiated interest rates and actively promoted additional banking services to clients.
- Worked with team members to meet sales goals and effectively execute assigned tasks.
- Contributed to special events and sponsorships to enhance brand visibility.
- Oversaw daily operational logistics for domestic banking functions.
- Organized staff schedules to maintain efficient resource distribution.
Relationship Manager at Corporate Banking
Myanma Tourism Bank
Yangon, Myanmar
03.2019 - 08.2019
- Executed special events and sponsorships that garnered public interest and engagement.
- Collaborated with various teams to meet daily targets and achieve long-term goals.
- Facilitated client meetings and site visits for accurate land valuation assessments.
- Resolved complex customer issues while identifying cross-sell opportunities effectively.
- Provided exceptional support by managing high volumes of calls and emails promptly.
- Fostered strong relationships with clients to elevate satisfaction levels.
- Oversaw client portfolios, ensuring delivery of customized financial solutions.
- Utilized customer feedback analysis to enhance service offerings and support quality.
Relationship Manager at SME Banking
KanBawZa Bank
Yangon, Myanmar
06.2013 - 02.2019
- Managed cash transactions and verified customer transactions to maintain operational accuracy.
- Addressed customer complaints while ensuring satisfaction through effective communication.
- Maintained daily transaction reports for theChief Cashier, enhancing process transparency.
- Developed and implemented customer segmentation, achieving 99.89% success in marketing targets.
- Facilitated special events, sponsorships, and launch parties to increase public engagement.
- Guided clients on account decisions and explained available financial services thoroughly.
- Proactively engaged with new clients to identify and pursue sales opportunities.
- Analyzed market trends to introduce innovative products tailored to client needs.
Wholesaler at Mandalay Head Office
Myanmar Distribution Group
Mandalay, Myanmar
06.2012 - 05.2013
- Achieved financial targets through effective pricing and negotiation strategies.
- Secured favorable vendor contracts, ensuring optimal price points and adherence to delivery schedules.
- Planned promotions, determined featured products, and crafted strategic advertising initiatives.
- Engaged customers in wholesale and manufacturing, explaining product features and addressing inquiries.
- Cultivated client relationships to enhance satisfaction and loyalty.
- Coordinated with suppliers to establish timely delivery schedules for products.
Education
MBA - International Management
Swiss Business School Myanmar Campus
Yangon, Myanmar03.2024
Diploma in Banking -
John Partner Academy
Yangon, Myanmar03.2022
Certificate of Completion - Level 14 -
Wall Street English Myanmar
Yangon, Myanmar10.2019
Certificate of Certified Strategic Manager -
Excellent Choice Institute of Finance
Yangon, Myanmar07.2018
Diploma in Marketing Management -
Excellent Choice Institute of Finance
Yangon, Myanmar06.2018
B.A - Philosophy
Mandalay University
Mandalay, Myanmar02.2013
Skills
- Leadership and team management
- Credit analysis
- Analytical problem solving
- Detail-oriented approach
- Client relationship management
- Marketing strategy development
- Banking operations management
- Proficient in Microsoft Office
Languages
Burmese
Native/ Bilingual
English
Professional
References
References available upon request.
Timeline
Team Head of Corporate Int'l and Domestic (Manager)
Asia Green Development Bank
09.2019 - 09.2024
Relationship Manager at Corporate Banking
Myanma Tourism Bank
03.2019 - 08.2019
Relationship Manager at SME Banking
KanBawZa Bank
06.2013 - 02.2019
Wholesaler at Mandalay Head Office
Myanmar Distribution Group
06.2012 - 05.2013
MBA - International Management
Swiss Business School Myanmar Campus
Diploma in Banking -
John Partner Academy
Certificate of Completion - Level 14 -
Wall Street English Myanmar
Certificate of Certified Strategic Manager -
Excellent Choice Institute of Finance
Diploma in Marketing Management -
Excellent Choice Institute of Finance
B.A - Philosophy
Mandalay University
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