Laura Schartzer
Berwick,PA
Summary
Compassionate Licensed Practical Nurse experienced in delivering patient-centered care and navigating healthcare systems. Achieved impactful results through strong collaboration with medical teams and effective communication with patients and families. Focused on advocacy, conflict resolution, and maintaining composure in fast-paced environments.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Patient Care Advocate
Gloria Gates Care
Berwick, PA
06.2024 - Current
- Advocated for patient needs, ensuring access to appropriate healthcare services and resources.
- Resolved patient inquiries and concerns promptly, fostering trust and satisfaction within healthcare settings.
- Coordinated communication between patients and medical staff, enhancing understanding of treatment plans.
- Assisted in the development of patient education materials to improve health literacy and engagement.
- Demonstrated empathy toward diverse patient populations, building trust through compassionate interactions.
- Verified patient insurance eligibility and entered patient information into system.
- Assisted in the community with multi agency resources.
LPN Office Nurse
Geisinger Medical Center
Berwick, PA
07.2023 - 06.2024
- Prepared and administered vaccines and medications, collected specimens and performed other patient care tasks to assist physician with examinations and procedures.
- Managed office duties including answering multiple telephone lines, completing insurance forms, and mailing invoices, ensuring efficient communication and patient support.
- Prepared and administered vaccines and medications, collected specimens, and assisted physician with examinations and procedures to enhance patient care.
- Developed strong rapport with patients and their families, fostering trust and open communication during sensitive medical situations.
- Completed paperwork, processed prior authorizations, and scheduled patient appointments to streamline office operations and improve appointment management.
Nurse Navigator
Geisinger Medical Center
Danville, PA
03.2021 - 07.2023
- Collaborated with leadership to develop initiatives that enhanced nursing satisfaction, retention, and morale.
- Served as a liaison between patients, families, and healthcare providers to ensure seamless communication and continuity of care.
- Provided information about health system navigation, patient rights, and health information privacy.
- Coordinated community outreach events to raise awareness of resources available for individuals with chronic illnesses.
- Acted as liaison between patients, families, and healthcare providers to ensure effective communication and continuity of care.
LPN Office Nurse
Geisinger Medical Center
Berwick, PA
06.2008 - 03.2021
- Prepared and administered vaccines and medications, collected specimens and performed other patient care tasks to assist physician with examinations and procedures.
- Managed office duties, including answering multiple telephone lines, completing insurance forms, and mailing invoices to ensure smooth operations.
- Promoted patient safety and comfort during office visits by attentively monitoring their condition and promptly addressing any concerns or discomforts expressed.
- Completed paperwork, processed prior authorizations, and scheduled appointments to facilitate patient access to care.
- Developed strong rapport with patients and their families, fostering trust and open communication during sensitive medical situations.
- Streamlined appointment scheduling to improve wait times and enhance patient satisfaction.
LPN Medical/Medical Surgical Licensed Practical Nurse
Geisinger Medical Center
Danville, PA
06.2006 - 06.2008
- Explained diagnoses, treatment options and procedures to patients and loved ones, confirming understanding to enhance patient engagement.
- Collaborated with interdisciplinary healthcare teams to develop comprehensive care plans for patients.
- Educated patients and caregivers on medical diagnoses, treatment options, chronic disease self-management and wound management.
- Implemented infection control measures, ensuring a clean and safe environment for patients and staff.
- Delivered compassionate end-of-life care, prioritizing patient comfort and family support during critical transitions.
Education
LPN - LPN
Hazleton Area Career Center
Hazleton, PA05.2006
Skills
- Direct Patient Care
- Patient support
- Patient Education
- Immunization Administration
- Appointment Scheduling
- Critical Thinking
- Attention to Detail
- Clinical decision making
- Ethical Practice
- Responsible and Dependable
- Case management
Certification
CPR
Timeline
Patient Care Advocate
Gloria Gates Care
06.2024 - Current
LPN Office Nurse
Geisinger Medical Center
07.2023 - 06.2024
Nurse Navigator
Geisinger Medical Center
03.2021 - 07.2023
LPN Office Nurse
Geisinger Medical Center
06.2008 - 03.2021
LPN Medical/Medical Surgical Licensed Practical Nurse
Geisinger Medical Center
06.2006 - 06.2008
LPN - LPN
Hazleton Area Career Center