Laura Schenk
Manitowoc,WI
Summary
Service-focused Transportation Manager with superb background in logistics management. Highly skilled at efficiency management, cost reduction and performance maximization. Dedicated to continuous productivity improvements through training as well as timely and efficient transportation operations. Stellar problem-solving and critical thinking skills.
Overview
25
25
years of professional experience
Work History
Regional Transportation Manager
Alter Trading Corporation
10.2008 - 07.2023
- Supervised department personnel by assigning and directing daily tasks as well as evaluating performance to enhance productivity and resolve problems.
- Observed staff to review compliance and safety to minimize losses due to violations or damage.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Prepared and updated employees' daily work schedules and resolved delivery problems.
- Oversaw team of 300+ drivers by reviewing performance to promote timely and efficient deliveries and operations.
- Communicated with customer service and sales teams to improve productivity and service ratings.
- Organized records of vehicles, schedules and completed orders.
Operations Management Specialist
UPS
10.1998 - 10.2008
- Streamlined company processes and procedures while enhancing customer satisfaction.
- Met customer service standards and expectations consistently by effectively communicating and actively listening.
- Trained new employees on proper protocols and customer service standards.
- Dispatched all Next Day Air packages in a timely manner to meet customer needs.
- In charge of all OSHA needs and expectations at my facility.
- Dispatched on-call needs for customers daily.
- Interacted well with customers to build connections and nurture relationships.
Education
Associate of Arts - Transportation Management
Northeast Wisconsin Technical College
Green Bay WISkills
- Corporate Logistics
- Outgoing Shipments Oversight
- Vendor Management
- Incoming Shipments Review
- Safety Management
- Schedule Control
- Logistics and Supply Chain Software
- Resolving Shipping and Delivery Problems
- Shipping Activity Oversight
Timeline
Regional Transportation Manager
Alter Trading Corporation
10.2008 - 07.2023
Operations Management Specialist
UPS
10.1998 - 10.2008
Associate of Arts - Transportation Management
Northeast Wisconsin Technical College
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