Summary
Overview
Work History
Education
Skills
LANGUAGES
ADDITIONAL INFORMATION
PERSONAL INFORMATION
Timeline
Generic

Laura Segura

Cicero,USA

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

7
7
years of professional experience

Work History

CUSTOMER SERVICE SPECIALISTS

Discover
08.2022 - 06.2025
  • Managed incoming call operations to ensure efficient communication.
  • Diagnosed customer issues and identified root causes to effectively resolve product and service complaints.
  • Executed verification processes for flagged transactions to ensure compliance and security.
  • Updated account information to ensure accuracy of customer records.
  • Documented and submitted reports of fraudulent account activity.
  • Documented data collected during customer interactions to enhance service quality.

NAIL TECHNICIAN

LO'S NAILS
05.2018 - 01.2021
  • Providing high-quality manicures and pedicures, which includes removing old nail polish from fingernails and toenails, cleaning nails, shaping the ends of nails, pushing back cuticles, and applying new polish based on clients' preferences
  • Applying artificial nails
  • Recommending various nail designs and nail art to clients
  • Evaluating the condition of clients' nails and advising them on proper nail care and suitable nail care treatments
  • Sanitizing all nail instruments and equipment before each use
  • Ensuring that the work area was kept clean and orderly.

Production / Fulfillment Clerk

Vital Proteins
08.2018 - 10.2019
  • Generated and processed shipping labels to ensure timely order fulfillment.
  • Oversaw order management and delegated tasks to designated teams.
  • Executed scanning, filling, and packing of customer orders with precision.
  • Executed assembly processes to ensure product quality and efficiency.
  • Conducted thorough inspections of products to ensure quality standards were met.

Education

High School Diploma - undefined

Morton East High School
05.2012

Skills

  • Customer Relations
  • Understanding Customer Needs
  • Shipping procedures understanding
  • Customer Service
  • Quality Control
  • Problem-solving abilities
  • Active Listening
  • Call center experience
  • Language Fluency
  • Professional telephone demeanor
  • Telephone Etiquette

LANGUAGES

Spanish

ADDITIONAL INFORMATION

Efficient in time management, Exceptional multitasking and organizational skills, Proficient in office management and computer programs, Friendly service offered to all customers and staff, Ability to work under pressure with excellent decision making

PERSONAL INFORMATION

Willing To Relocate: Anywhere

Timeline

CUSTOMER SERVICE SPECIALISTS

Discover
08.2022 - 06.2025

Production / Fulfillment Clerk

Vital Proteins
08.2018 - 10.2019

NAIL TECHNICIAN

LO'S NAILS
05.2018 - 01.2021

High School Diploma - undefined

Morton East High School
Laura Segura