LAURA A. SHRYOCK
San Diego, laura-shryock,CA
Summary
HEALTH PROGRAM COORDINATOR Program Coordinator and Navy Veteran with an active Secret security clearance and over 4+ years of proven experience in the United States Navy. Possess a comprehensive background in supporting the planning and management of programs through the coordination of healthcare, logistics, material, and personnel. Demonstrated proficiency in representing the Organization to key stakeholders at multi-level events within the community. Career supported by a bachelor’s degree, comprehensive clinical/operational experience, and extensive professional training.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Public Health Technician
United States Navy
Beaufort, SC
01.2018 - Current
- Led, monitored, and trained an eight-person team on five public health programs, including food safety, sanitation, water surveillance, epidemiology, and latent tuberculosis control
- Implemented new strategies for monitoring the latent tuberculosis program, which amounted to a 50% improvement in patient compliance rates
- Monitored and reported communicable diseases and events in the dual health reporting systems resulting in a 98% compliance rate for Beaufort, SC
- Counseled patients on their medical diagnoses and conducted contact tracing to reduce the spread of disease
- Managed the digital media content on the organization’s webpage for Preventive Medicine
- Built and maintained a strong relationship with the county health department on environmental health, epidemiology, and disease reporting.
Program Specialist
LAURA A. SHRYOCK, PG, Covance
San Diego, CA
01.2017 - 01.2018
- Referred clients to public and private agencies and community services for financial assistance on health-related costs
- Collaborated with departmental leaders to establish organizational goals, strategic planning, and company objectives
- Assessed household income and health insurance status to qualify patients for entrance to the program
- Documented all customer inquiries or complaints to maintain an up-to-date record of the events.
Customer Care Representative
Imprimis Pharmaceuticals
San Diego, CA
01.2015 - 01.2017
- Analyzed and collected patient information to prepare product or service reports
- Coordinated with patients, medical staff, and regulatory agencies to benefit the patient’s health outcomes
- Recorded details of inquiries or complaints to maintain up-to-date records of customer interactions and transactions.
Customer Service Representative
Victory Team Apparel
San Diego, CA
01.2014 - 01.2015
- Managed the customer base through incoming telephone calls and online inquiries resulting in a 99% adherence rate
- Documented all customer interactions and services provided during each call.
Education
Bachelor of Arts (B.A - Health and Human Services
University of Arizona Global Campus
Associate of Science (A.S - Health Sciences (Public Health
Uniformed Services University
Skills
- Project Management
- Critical Thinking
- Data Analysis
- Attention to Detail
- Training and Development
- Policy Implementation
- HIPPA
- Communication
- Microsoft Office Suite
- TECHNICAL SKILLS
- Software:
- Microsoft Word, Excel, Outlook, and PowerPoint
- Operating Systems: Mac/Microsoft Office, MHS Genesis, Defense Occupational and Environmental Health Readiness System (DOEHRS), Navy Disease Reporting System (NDRSI)
Certification
Basic Life Support (BLS) | Certified
Food Manager (ServSafe) | Certified
Timeline
Public Health Technician
United States Navy
01.2018 - Current
Program Specialist
LAURA A. SHRYOCK, PG, Covance
01.2017 - 01.2018
Customer Care Representative
Imprimis Pharmaceuticals
01.2015 - 01.2017
Customer Service Representative
Victory Team Apparel
01.2014 - 01.2015
Bachelor of Arts (B.A - Health and Human Services
University of Arizona Global Campus
Associate of Science (A.S - Health Sciences (Public Health
Uniformed Services University
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