Laura Singer
Ventura,CA
Overview
21
21
years of professional experience
Work History
Customer Service Leader (Online Since April 2024)
101 CBD
01.2018 - Current
- Help customers every day with positive attitude and focus on customer satisfaction.
- Establish rapport with repeat clients by remembering preferences or previous conversations, personalizing the service experience.
- Introduce processes that improved work flow efficiency in the office.
- Oversee appointment scheduling and itinerary coordination for company owner.
- Process payments from retail clients and managed wholesale client invoice system.
Yoga Instructor (Part-time)
Flow with Laura
01.2010 - Current
- Acknowledge each student and create an environment for them to grow.
- Develop safe and effective yoga programs for class members.
- Manage and send weekly email out to clients.
Administrative Assistant to COO
Emma Ludbrook/The Sisyphus Corporation
01.2015 - 01.2017
- Developed relationships with vendors and successfully organized events.
- Corresponded with all COO's contacts in a friendly and timely manner.
- Managed COO's busy calendar.
Program Manager
YogaWorks
01.2011 - 01.2014
- Developed and maintained long-lasting positive client relationships with international and local community.
- Managed 50 yoga studio owners worldwide in the administration of their Teacher Trainings.
Program Coordinator
YogaWorks
01.2008 - 01.2011
- Onboarded trainers with all pertinent information for each upcoming training.
- Processed payments from students and entered accounting information into appropriate spreadsheets.
- Organized events and workshops to engage participants, enhancing their learning experience within the program framework.
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
- Provided exceptional customer service to program participants through prompt response times and attentive assistance with inquiries or concerns.
Front Desk, Assistant Manager & Student Advisor
YogaWorks
01.2004 - 01.2008
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Managed all student records, keeping them current.
- Handled payment and bill processing, change giving and payment collecting for customers.
Education
Bachelor of Arts -
New York University
01.2002
Skills
- Customer Relationship Management (CRM)
- Ability to learn quickly
- Adaptability
- Organization
- Customer Complaint Resolution
- Appointment Scheduling
- Strong computer skills
- Telephone and Email Etiquette
Timeline
Customer Service Leader (Online Since April 2024)
101 CBD
01.2018 - Current
Administrative Assistant to COO
Emma Ludbrook/The Sisyphus Corporation
01.2015 - 01.2017
Program Manager
YogaWorks
01.2011 - 01.2014
Yoga Instructor (Part-time)
Flow with Laura
01.2010 - Current
Program Coordinator
YogaWorks
01.2008 - 01.2011
Front Desk, Assistant Manager & Student Advisor
YogaWorks
01.2004 - 01.2008
Bachelor of Arts -
New York University