Laura Singh-Silva
Monterey,CA
Summary
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Results-driven management professional with strong background in overseeing location operations and driving efficiency. Expertise in logistics, team leadership, and strategic planning ensures optimal performance and resource utilization. Known for fostering collaborative environments and adapting to changing needs, consistently delivering high-impact results. Skilled in conflict resolution, inventory management, and customer relations, consistently enhancing productivity and achieving organizational goals.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Location Leader
Foundation Partners Group
Monterey, CA
06.2025 - Current
- Managed logistics and operations for multiple funeral homes, ensuring seamless service delivery.
- Coordinated staff scheduling and resource allocation to optimize workflow efficiency.
- Developed and implemented operational policies to enhance service quality and compliance.
- Trained and mentored junior staff on best practices in location management and customer care.
- Oversaw vendor relationships, negotiating contracts to improve cost-effectiveness of services.
- Analyzed operational data to identify trends, driving strategic improvements in service offerings.
- Led cross-functional teams in project initiatives, enhancing collaboration across departments.
Embalmer/Funeral Director
Stratford Evans Merced Funeral Home
Merced, CA
03.2012 - 06.2025
- Utilized cosmetics and other resources to achieve best presentation results.
- Supported Coroner and staff in transporting remains and performing autopsies.
- Closed incision utilizing suture knowledge and technique.
- Created agendas and communication materials for team meetings.
- Recognized by management for providing exceptional customer service.
- Earned reputation for good attendance and hard work.
- Performed site evaluations, customer surveys and team audits.
- Performed embalming procedures with precision, ensuring compliance with health regulations and industry standards.
- Prepared deceased individuals for viewing and memorial services, enhancing family experiences during difficult times.
- Collaborated with funeral directors to coordinate logistics for viewings and burials, optimizing service delivery.
Manager
Evergreen Memorial Park
Merced, CA
03.2009 - 02.2011
- Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.
- Trained current employees on additional job positions to maintain coverage of roles at all times.
- Decreased costs significantly by negotiating with vendors and suppliers for better prices.
- Increased safety awareness among employees, resulting in zero injuries.
- OSHA Compliance & Knowledge.
Funeral Clerk
Cochrane Chapel Of the Roses
Roseville, CA
12.2007 - 02.2009
- Utilized cosmetics and other resources to achieve best presentation results.
- Supported Coroner and staff in transporting remains and performing autopsies.
- Recognized by management for providing exceptional customer service.
- Improved customer satisfaction by finding creative solutions to problems.
- Performed site evaluations, customer surveys and team audits.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
Associate of Science - Mortuary Science And Embalming
American River College
Sacramento, CA06-2009
Social Sciences
Folsom Lake College
Folsom, CANursing
Sacramento City College
Sacramento, CASkills
- Directorship
- Workload planning
- Customer service
- Team supervision
- Sales development
- Continuous improvement
Accomplishments
Embalmers License
Manager skills
Manager of the year 2011 Best of the Best
Affiliations
Member of the Soroptimist Merced
Chamber Member
Alumni American River College
Certification
- First Aid/CPR
- Embalmer/Funeral Director
- Crematory Manager
- Certified Nursing Certification
- Home Health Certification
- Funeral Director License
Languages
English
Timeline
Location Leader
Foundation Partners Group
06.2025 - Current
Embalmer/Funeral Director
Stratford Evans Merced Funeral Home
03.2012 - 06.2025
Manager
Evergreen Memorial Park
03.2009 - 02.2011
Funeral Clerk
Cochrane Chapel Of the Roses
12.2007 - 02.2009
Social Sciences
Folsom Lake College
Nursing
Sacramento City College
Associate of Science - Mortuary Science And Embalming
American River College
Education and Training
other,other,other