Joseph Lord
Garden Grove,CA
Summary
Sympathetic Mental Health professional offering extreme compassion and extensive experience working with mental health intervention. Adept at performing risk assessment, crisis intervention and psycho-education. Dedicated and energetic with excellent listening skills and establishing therapeutic relationships with patients while helping with daily living.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Group Facilitator
South Coast Behavioral Health
Newport Beach, CA
11.2022 - 12.2025
- Analyzed feedback from participants to identify areas for improvement and growth opportunities.
- Coordinated resources necessary for successful completion of projects assigned to the team.
- Provided encouragement and motivation when needed in order to keep morale high throughout each session.
- Ensured compliance with safety regulations while conducting activities with the team.
- Created an environment that is conducive to open dialogue between all members of the group.
- Encouraged participation from all members through effective facilitation techniques.
- Developed and implemented group activities to encourage team building and communication skills.
- Supported individuals within the group who were struggling emotionally or psychologically.
- Maintained a positive attitude while facilitating sessions with the intention of encouraging engagement from all participants.
Behavioral Health Technician
South Coast Behavioral Health
Newport Beach, CA
12.2021 - 11.2022
- Documented behavioral incidents thoroughly to keep accurate records.
- Completed daily client rounds and tracked client movements.
- Developed and deepened relationships with fellow staff members to enhance team collaboration.
- Followed standard admissions procedures and documentation requirements for client intakes.
- Educated clients on important life skills, housekeeping and food preparation.
- Assisted with execution of client activities, support groups and field trips.
- Effectively managed daily charting for each patient.
- Cultivated relationships with patients, discussing ways to help improve overall health while alleviating self-harm practices.
- Counseled patients, discussed substance use and worked closely with individuals to identify positive and healthy life choices.
- Intervened in cases when clients wished to leave facility against medical advice.
- Led individual and group therapy sessions to promote patient wellness and independence.
Brand Ambassador
System Pavers
Santa Ana, CA
05.2011 - 10.2021
- Promoted positive company image through superior customer service experiences.
- Built relationships and personalized future client development opportunities by collecting customer data.
- Met and exceeded goals for high-volume personal sales through clientele development and product knowledge.
- Collaborated with customer service team members to assist with product information and provide outstanding service.
- Analyzed feedback from participants to identify areas for improvement and growth opportunities.
Education
CDAC 11 - Drug And Alcohol Studies
CCAPP
California12-2025
Basics
Wilson High School
Long Beach, CA06-1997
Skills
- Relationship management
- Directorship
- Communication skills
- Customer relations
- Time management
- Team building
- Working collaboratively
- Relationship building
- Conflict resolution
- Analytical
- Friendly, positive attitude
- Computer skills
- Customer service
Certification
- Registered Drug And Alcohol Certification - 2021
Timeline
Group Facilitator
South Coast Behavioral Health
11.2022 - 12.2025
Behavioral Health Technician
South Coast Behavioral Health
12.2021 - 11.2022
Brand Ambassador
System Pavers
05.2011 - 10.2021
Basics
Wilson High School
CDAC 11 - Drug And Alcohol Studies
CCAPP