Rayne Yates
Westbrook Health Services
Parkersburg,WV
2027
years of professional experience
Dynamic Group Facilitator with a proven track record at Westbrook Health Services, adept at fostering collaboration and inclusivity. Skilled in facilitation techniques and conflict resolution, I empower participants through tailored educational materials and innovative problem-solving methods, enhancing engagement and satisfaction in group settings. Committed to continuous professional development and effective communication.
Work History
Group Facilitator
- Facilitated group discussions to promote collaboration and engagement among participants.
- Developed educational materials tailored to diverse participant needs and learning styles.
- Implemented feedback mechanisms to improve session effectiveness and participant satisfaction.
- Coordinated logistics for workshops, ensuring smooth operation and timely execution of events.
- Monitored group dynamics, addressing conflicts to maintain a supportive environment.
- Developed open rapport with patients, encouraging sharing of questions and concerns.
- Created a supportive environment by fostering trust, empathy, and mutual respect among participants.
- Prepared and led support groups for patients.
- Provided guidance on goal-setting strategies, empowering participants to take ownership of their personal development journey.
- Established clear expectations for behavior by setting ground rules and modeling appropriate conduct at all times during sessions.
- Introduced creative problem-solving methods to encourage innovative thinking and solutions within the group context.
- Continually sought opportunities for professional development by attending relevant trainings, workshops, and conferences to enhance facilitation skills and stay abreast of industry trends.
- Maintained positive, comforting environment that felt safe and inviting to clients.
- Promoted active participation by engaging individuals through thought-provoking questions and activities designed to stimulate discussion.
- Maintained accurate records of participant attendance, progress, and outcomes for reporting purposes and future planning initiatives.
- Adapted facilitation style according to group needs, ensuring an inclusive environment that valued diverse perspectives and ideas.
- Managed sensitive information responsibly, maintaining strict confidentiality regarding participant backgrounds or issues discussed within the group context.
Behavioral Health Technician
- Provided direct patient care, fostering a supportive environment for individuals with behavioral health challenges.
- Assisted in implementing individualized treatment plans to address patients' unique needs and goals.
- Monitored patient behavior and reported significant changes to clinical staff to ensure timely interventions.
- Facilitated group therapy sessions, encouraging open communication and peer support among participants.
- Documented patient progress accurately in electronic health records, ensuring compliance with regulatory standards.
- Collaborated with multidisciplinary teams to develop comprehensive care strategies that enhance patient outcomes.
- Engaged in continuous education to stay informed about emerging trends in behavioral health treatment methodologies.
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
- Searched resident belongings prior to and during stays.
- Facilitated on-site activities, support groups, and outings for clients.
- Adhered to strict confidentiality guidelines while managing sensitive patient information, maintaining privacy and trust among clients.
- Completed documentation for every incident and forwarded to correct personnel for review.
Independant Contractot
- Adapted quickly to changing priorities while managing multiple cleaning tasks effectively.
- Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
- Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.
- Contributed to a welcoming environment by maintaining clean and organized common areas such as lobbies and conference rooms.
- Upheld company policies regarding health codes, safety regulations, hazardous materials disposal protocols while completing assigned tasks diligently.
Janitor
- Maintained cleanliness of facilities to ensure welcoming environment for community events.
- Assisted in organizing supplies and materials for various church activities.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
Inventory Clerk
- Recorded inventory levels using automated tracking systems to ensure accuracy and efficiency.
- Conducted regular stock audits to identify discrepancies and improve inventory management processes.
- Collaborated with team members to streamline receiving and shipping operations, enhancing workflow efficiency.
- Assisted in maintaining accurate documentation for inventory transactions and product movement.
- Implemented best practices for storage organization, maximizing space utilization within the warehouse.
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
- Maintained a clean and well-organized work environment, promoting safety and efficiency among team members.
Office Clerk
25 Years 7 Months- Organized office documents and maintained filing systems to enhance retrieval efficiency.
- Responded to inquiries via phone and email, ensuring timely communication with clients and staff.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
Assistant Manager
34 Years 7 Months- Assisted in resolving customer inquiries and issues, enhancing overall satisfaction.
- Coordinated team schedules to optimize service coverage during peak hours.
- Trained new staff on customer service protocols and company policies for improved efficiency.
- Led initiatives to maintain high standards of customer engagement and support across multiple channels.
- Provided exceptional support to management, assisting in daily operations and decision-making processes.
- Managed inventory levels effectively, reducing waste while ensuring availability of necessary products/services at all times.
- Created a positive work environment for staff members, promoting teamwork and employee morale.
- Improved customer satisfaction by addressing and resolving customer complaints in a timely manner.
- Enhanced team productivity by implementing effective communication strategies and collaborative efforts.
- Assisted in the hiring process, making recommendations for suitable candidates and conducting interviews as needed.
- Oversaw the onboarding process for new employees, providing comprehensive training materials and guidance throughout their initial weeks on the job.
- Coordinated staff schedules, ensuring adequate coverage during peak hours without sacrificing operational efficiency or quality of service.
- Created and reviewed invoices to confirm accuracy.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Education
Bible Teacher/ Small Groups Facilitator - Biblical Studies
Life Coach - Coaching
GED
Skills
Verbal and written communication
Community resources
Inclusivity
Facilitation techniques
Interpersonal and written communication
Advocacy
Group dynamics
Community outreach
Meeting facilitation
Fundraising
Meeting management
Agenda planning
Group activity oversight
Collaboration
Staff management
Task delegation
Project management
Brainstorming
Information collection
Teamwork and collaboration
Problem-solving
Attention to detail
Multitasking
Reliability
Critical thinking
Organizational skills
Active listening
Adaptability and flexibility
Conflict resolution skills
Relationship building
Professional ethics
Stress tolerance
Timeline
Office Clerk
Optometric Physicians
01.2001 - 2003Read More
Assistant Manager
Rite Aid
01.1992 - 2000Read More
Group Facilitator
Westbrook Health Services
2026 - CurrentRead More
Behavioral Health Technician
Westbrook Health Services
2022 - CurrentRead More
Independant Contractot
Beureau of Fiscal Services
2018 - 2021Read More
Janitor
Parkersburg First Assemblu
2019 - 2020Read More
Inventory Clerk
Family Christian Stores
2014 - 2016Read More
Appalachian District School of Ministry
Bible Teacher/ Small Groups Facilitator from Biblical Studies
Read More
Indiana Wesleyan University
Life Coach from Coaching
Read More
Parkersburg South High School
GED
Read More