Laura Skinner
Mont Belvieu,TX
Summary
Strategic and results-driven Sales and Service Leader with 15+ years of progressive experience in retail and wellness operations, specializing in team leadership, customer engagement, and business growth. Proven ability to lead high-performing teams, optimize operational efficiency, and drive multimillion-dollar revenue growth. Recognized for cultivating inclusive, client-focused environments and delivering exceptional service experiences. Passionate about empowering teams, enhancing brand loyalty, and exceeding performance targets.
Overview
20
20
years of professional experience
Work History
Operations Leader
Sephora
11.2018 - Current
- Promoted into a leadership role overseeing full-spectrum store operations for a $6M+ Sephora location. Responsible for driving operational excellence, optimizing inventory and fulfillment processes, and leading a high-performing team to deliver exceptional client experiences.
- Led daily operations including order fulfillment, inventory control, and store maintenance, ensuring seamless execution and a premium shopping environment.
- Directed promotional and service events, collaborating with brand partners to enhance client engagement and drive revenue.
- Managed inventory systems to ensure accurate stock levels, timely replenishment, and loss prevention compliance.
- Coached and developed team members, fostering a culture of accountability, inclusion, and continuous improvement.
- Utilized Sephora’s KPI tools to analyze performance data and implement action plans that improved client satisfaction and sales conversion.
- Adapted to dynamic retail priorities, demonstrating resilience and agility in managing staffing, service flow, and operational challenges.
- Recognized for consistently exceeding performance benchmarks and contributing to store profitability and team morale.
Spa Manager
COMO Shambhala Urban Escape
06.2017 - 05.2018
- Led all aspects of spa operations in a luxury wellness environment, with a focus on client satisfaction, team performance, and operational efficiency.
- Oversaw daily operations including scheduling, payroll, inventory, and service delivery, ensuring seamless client experiences.
- Developed and implemented training programs to elevate service standards and introduce new wellness techniques.
- Managed vendor relationships and procurement to maintain optimal inventory levels and cost control.
- Ensured compliance with health and safety regulations, maintaining a pristine and professional environment.
- Delivered hands-on leadership, balancing administrative duties with direct client engagement to model service excellence.
Spa Operations Manager
La Cantera Resort and Spa
01.2016 - 05.2017
- Directed spa operations at a high-end resort, aligning service delivery with brand standards and financial goals.
- Managed spa finances, staffing, and service execution, contributing to revenue growth and guest satisfaction.
- Designed and promoted customized spa packages for individuals and corporate groups, increasing upsell opportunities.
- Conducted competitive market analysis to refine service offerings and maintain a leading edge in the local market.
- Recruited, trained, and mentored staff, fostering a high-performance culture and cross-functional collaboration.
- Maintained operational excellence through rigorous adherence to safety, cleanliness, and service protocols.
Assistant Spa Department Manager
Lifetime Fitness
11.2014 - 01.2016
- Supported operations of a large-scale fitness and wellness facility, managing a diverse team and driving departmental performance.
- Supervised a 20+ member team across multiple service domains, including massage, esthetics, and salon services.
- Increased revenue through strategic upselling of spa and fitness amenities, contributing to overall business goals.
- Developed a cohesive team culture, achieving a 90% staff retention rate through effective leadership and engagement.
- Streamlined scheduling and service coordination to improve operational flow and client satisfaction.
- Played a key role in maintaining facility standards and ensuring compliance with health and safety regulations.
Buyer & Merchandiser
Tahquitz Creek Golf Resort
03.2007 - 06.2014
- Managed merchandising and procurement for a high-traffic golf resort, aligning product strategy with customer demand and seasonal trends.
- Increased sales by 18% YoY through data-driven merchandising and vendor negotiations.
- Led inventory planning, pricing, and visual merchandising to optimize product turnover and profitability.
- Coordinated promotional events and seasonal displays to drive foot traffic and enhance guest experience.
- Supervised merchandising staff and ensured timely execution of product rollouts and marketing campaigns.
- Strengthened brand visibility through strategic placement in industry publications and local promotions.
DKNY Brand Specialist
Macy’s West
03.2005 - 03.2007
- Acted as the brand liaison for DKNY, driving sales and brand visibility through strategic merchandising and team collaboration.
- Boosted sales through targeted product placement, staff training, and customer engagement strategies.
- Analyzed sales trends and inventory reports to inform replenishment and markdown decisions.
- Created compelling visual displays to highlight key seasonal pieces and drive customer interest.
- Recognized as a top performer for two consecutive years due to consistent sales growth and brand advocacy.
Skills
- Leadership & Team Development
- Sales Strategy & Revenue Growth
- Customer Experience Optimization
- Operational & Process Efficiency
- Event & Service Program Management
- Inventory & Merchandising Control
- KPI Analysis & Performance Coaching
- Conflict Resolution & Staff Engagement
Timeline
Operations Leader
Sephora
11.2018 - Current
Spa Manager
COMO Shambhala Urban Escape
06.2017 - 05.2018
Spa Operations Manager
La Cantera Resort and Spa
01.2016 - 05.2017
Assistant Spa Department Manager
Lifetime Fitness
11.2014 - 01.2016
Buyer & Merchandiser
Tahquitz Creek Golf Resort
03.2007 - 06.2014
DKNY Brand Specialist
Macy’s West
03.2005 - 03.2007