Laura Spinks
SPOKANE VALLEY,WA
Summary
Energetic, fun, committed, and driven professional with exceptional communication and organizational skills. Experienced in establishment and enforcement of administrative and court orders, collection actions, interviewing clients, conflict resolution, case documentation, and working with various state agencies. Exceptional ability to multi-task, quickly adapt to change and prioritize workload. Strong work ethic and great interpersonal skills with an education in health sciences.
Overview
7
7
years of professional experience
Work History
Support Enforcement Officer
Washington State Department of Social and Health Services
03.2020 - Current
- Accurately establishing administrative child support orders; locating income for both parties and correctly assessing arrears periods and amounts
- Assess child support cases to determine appropriate case action based on Washington State laws and DCS policies
- Collaborating with other state, tribal and federal agencies to maintain debt records and assist with enforcement of orders
- Review and maintain child support accurate files
- Enforce court orders by initiating wage garnishment proceedings or other appropriate actions.
- Implement collection activities on delinquent accounts such as wage garnishments, bank hits or property liens when necessary based on Washington State laws and policies
- Negotiate repayment plans based on noncustodial parents wages, assets, and expenses
- Research and respond timely to inquiries from customers regarding their cases or the status of payments; maintaining excellent customer services for all parties on case
- Adhere strictly to confidentiality guidelines when handling sensitive client information
- Excellent ability to multi-task, prioritize workload and confidently mange a diverse caseload
Public Benefits Specialist III
Washington State Department of Social and Health Services
07.2018 - 03.2020
- Conduct intensive interviews to accurately determine eligibility for food, cash, and medical programs while following Washington Administrative Code (WAC), and procedure manuals
- Obtain data, documents, and verifications required for each program
- Research and investigate cases, using crossmatch systems such as the WorkNumber, SEMS, UTAB, SPIDER and various state agencies
- Accurately reviewing cases for overpayments and/or underpayments
- Explain program requirements and offer additional referrals
- Providing excellent customer service and conflict resolution skills
- Successfully completed all other additional required work trainings.
Client Service Specialist
LabCorp
04.2017 - 07.2018
- Providing excellent customer service skills to both patients and doctors
- Providing concise and confidential lab results to various laboratories, medical providers, and insurance companies
- Researched and resolved problems and complaints
- Helped with new employee onboarding and training
- Performed a wide variety of administrative duties; including but not limited to paternity testing, phlebotomy scheduling, stat lab monitoring, billing, data entry, and mailing test results.
Group Fitness Instructor
Spokane Valley YMCA
02.2017 - 07.2017
- Writing and implementing workouts for TRX, Body Conditioning, Cycle, and Athletic Conditioning classes
- Check equipment for proper functioning and cleanliness
- Guide clients on safe and healthy workouts while positively encouraging clients to achieve fitness goals
- Certified in CPR, First Aid and child abuse prevention.
Education
BACHELOR OF SCIENCE IN NURSING -
WASHINGTON STATE UNIVERSITY
12.2005
BACHELOR OF SCIENCE IN NURSING -
EASTERN WASHINGTON UNIVERSITY
12.2005
High School Diploma -
West Valley High School
Spokane, WA06.2001
Skills
- Conflict Resolution Training
- Volunteer for jail service and community outreach
- Certified in Adult Mental Health, CPR and First Aid
- Completed Clifton's Strengths Training
- Proficient computer skills
- Great Team Player
References
References available upon request.
Timeline
Support Enforcement Officer
Washington State Department of Social and Health Services
03.2020 - Current
Public Benefits Specialist III
Washington State Department of Social and Health Services
07.2018 - 03.2020
Client Service Specialist
LabCorp
04.2017 - 07.2018
Group Fitness Instructor
Spokane Valley YMCA
02.2017 - 07.2017
BACHELOR OF SCIENCE IN NURSING -
WASHINGTON STATE UNIVERSITY
BACHELOR OF SCIENCE IN NURSING -
EASTERN WASHINGTON UNIVERSITY
High School Diploma -
West Valley High School
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