Ravana Moreira
Phoenix,AZ
Summary
Dependable professional with extensive experience helping patients and clients with self-care and day-to-day tasks. Kind and punctual individual assists with nursing treatments, supports diagnostic procedures and provides companionship. Passionate about improving well-being of others and providing compassionate treatment to patient community.
Overview
14
14
years of professional experience
Work History
Direct Support Specialist
Whitmarsh House
Providence, RI
01.2024 - Current
- Delivers comprehensive, client-focused care by maintaining up-to-date knowledge of each individual's specific health concerns and modifying support strategies accordingly.
- Assisted with daily living activities such as meal preparation, personal hygiene, and housekeeping tasks, promoting self-sufficiency when possible.
- Administered medication to clients according to prescribed schedules, ensuring proper dosage and adherence to guidelines.
Patient Support Representative
Brown Health University
Providence, RI
01.2024 - 01.2026
- Coordinated patient registration, ensuring accurate data entry and compliance with healthcare regulations.
- Delivered compassionate support to patients, guiding them through complex processes and resources.
- Coordinated communication between providers and patients to ensure seamless information flow and understanding.
- Managed patient inquiries regarding benefits, eligibility, and services, fostering trust and satisfaction with care delivery.
- Monitored office supplies inventory, ordering necessary items to maintain a fully operational reception area.
Call Center Representative
Automated Health Systems
East Providence, RI
05.2023 - 01.2024
- Assisting individuals and families gain access to health care services through HealthSource RI.
- Experience in health/human services and trained knowledge of Rhode Island Medicaid and QHP plan selections.
- Ability to handle high call volume in a fast-paced environment and document calls to create workflows.
Member Service Counselor
AAA/Lexus
Providence, RI
03.2022 - 04.2023
- Takes road service calls while being mindful of members' emotional and physical wellbeing.
- Provides information to members on road service policies and procedures.
- Responds to a variety of Toyota and Lexus members for inquiries and to ensure customer satisfaction.
Help Desk Technician
Hasbro
Rumford, RI
03.2020 - 08.2021
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks, system outages, minimizing downtime for clients and operations.
- Provided remote support to users across multiple locations world wide, demonstrating flexibility and adaptability in problem solving.
- Maintained accurate documentation of help desk tickets, ensuring proper tracking and resolution of issues.
Store Manager
Expressions
North Attleboro, MA
12.2018 - 06.2020
- Exemplary ability to analyze current trends to plan strategies and promote sales with persuasive conviction.
- Solid experience in recruiting, interviewing, hiring, training, performance management, and conflict resolution.
- Broke record high goal in the store's history of reaching $2 Million for the first time in one quarter.
Store Manager
Journeys
North Attleboro, MA
10.2012 - 11.2018
- Processed all damages and completed paperwork for any inventory discrepancies and audits.
- Recruit, interviewing, hiring, training, performance management, and conflict resolution of 15-20 employees.
- Achieved, maintained, and surpassed sales to break record goal in store history of highest seasonal sales.
Utility Supervisor
Cintas
Woonsocket, RI
10.2013 - 07.2016
- Completed daily inventory and quality control counts.
- Trained in OSHA, First Aid, CPR, and other safety topics monthly.
- Considerable strengths in developing and motivating highly productive and engaged teams.
Education
Patient Support Specialist -
Community College of Rhode Island
Lincoln, RI04-2026
Information Technology Training - undefined
Year Up / Community College of Rhode Island
Providence, RI01-2021
Licensed Cosmetologist - undefined
William M. Davies High School
Lincoln, RI06-2013
Skills
- Health Insurance Training
- Crisis Prevention/Intervention
- HIPAA Training
- Conflict Resolution Training
- Electronic Health Records
- CPR & First Aid Certified
- Mental Health Certification
- Microsoft Word, Excel, Power Point
- Staff training and development
- Sales Management
- Performance Evaluations
Timeline
Patient Support Representative
Brown Health University
01.2024 - 01.2026
Direct Support Specialist
Whitmarsh House
01.2024 - Current
Call Center Representative
Automated Health Systems
05.2023 - 01.2024
Member Service Counselor
AAA/Lexus
03.2022 - 04.2023
Help Desk Technician
Hasbro
03.2020 - 08.2021
Store Manager
Expressions
12.2018 - 06.2020
Utility Supervisor
Cintas
10.2013 - 07.2016
Store Manager
Journeys
10.2012 - 11.2018
Information Technology Training - undefined
Year Up / Community College of Rhode Island
Licensed Cosmetologist - undefined
William M. Davies High School
Patient Support Specialist -
Community College of Rhode Island