Laura Spratt
Asheville,NC
Summary
Proficient team leader with proven program development and management experience. Possesses strong communication and interpersonal skills with an in-depth understanding of best practices, standards and compliance requirements of the field. Highly organized and able to manage multiple projects simultaneously.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Health and Wellness Coordinator
Trails Momentum
03.2021 - Current
- Developed programmatic structure for medical care of clients and operating independently without sacrificing quality of service when working with larger volumes.
- Highly efficient in coordinating client care and applied critical thinking to exceed quality of client care.
- Facilitation of medical and interdepartmental trainings among direct care and administrative staff.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives and shared goals.
Regional Patient Consultant
Greenbrook TMS NeuroHealth Centers
12.2018 - 03.2021
- Navigated care among multiple centers while managing high volumes of patients.
- Sole management in high-volume treatment center from 4/2020-10/2020 covering duties in TMS technician and consultant roles.
- Determining candidacy for prospective patients throughout consultation process and providing prompt overview of verified insurance eligibility
- Served as liaison between patient and insurance providers, advocating for coverage on behalf of client.
- Monitored progress toward treatment goals, adjusting care plans as necessary to ensure optimal outcomes.
Teacher
Primrose School at Austin Village
10.2017 - 12.2018
- Developed lesson plans to meet students' academic needs and curriculum expectations with accommodations for diverse learning needs.
- Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
Assistant Manager, Sales
SmellyCat Coffeehouse & Roastery
06.2016 - 09.2017
- Efficient in fast-paced, high volume environment with exemplary customer relationships while serving in multiple roles.
- Streamlined store operations through implementation of efficient inventory organization systems, reducing excess stock and minimizing waste.
Child Youth Care Worker, Psychiatric
Grandfather Home For Children
01.2016 - 05.2016
- Implemented behavior modification techniques to foster positive growth and change in troubled youths.
- Delivered crisis intervention services when necessary, addressing urgent concerns promptly while maintaining safety for all involved parties.
- Documented data and completed accurate updates to case records daily for each client.
Education
Bachelor of Science - Psychology
Appalachian State University
Boone, NC12.2015
Skills
- Customer Relations and Conflict Resolution
- Administrative Management and Leadership
- Program Development and Implementation
- Project Management and Coordination
- Multitasking and Strategic Organization
- Highly Flexible/Adaptable
- Documentation and Database Maintenance
- Advanced skills in MS Office, Salesforce, AthenaHealth, Adobe
- Critical Thinking
- Medication Administration
Certification
CPR; First Aid/AED
AEGIS
Critical First Responder
CPI
RYT200 Instructor
Timeline
Health and Wellness Coordinator
Trails Momentum
03.2021 - Current
Regional Patient Consultant
Greenbrook TMS NeuroHealth Centers
12.2018 - 03.2021
Teacher
Primrose School at Austin Village
10.2017 - 12.2018
Assistant Manager, Sales
SmellyCat Coffeehouse & Roastery
06.2016 - 09.2017
Child Youth Care Worker, Psychiatric
Grandfather Home For Children
01.2016 - 05.2016
Bachelor of Science - Psychology
Appalachian State University