Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Laura Steinbrecher

Mentor

Summary

Dynamic professional with extensive experience in claims processing and negotiation within insurance and legal sectors. Proven ability to manage documentation and conduct thorough investigations, ensuring accuracy and compliance. Recognized for exceptional communication skills and attention to detail, resulting in efficient case resolutions and high client satisfaction.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Claims Representative

Progressive Insurance Claims
Mayfield Village
09.2012 - 04.2022
  • Processed diverse insurance claims with precision and efficiency.
  • Collected essential information through effective client communication.
  • Ensured accurate processing of claims across various policies.
  • Maintained clear communication to gather necessary documentation.
  • Utilized claims management software to track and update statuses promptly.
  • Investigated facts, confirmed coverage, negotiated settlements, and determined payments for claims.
  • Checked documentation for appropriate coding, identifying errors and making revisions.
  • Adhered to strict confidentiality guidelines while handling sensitive personal information.

Paralegal

Sutter O'Connell
Cleveland
06.2010 - 09.2012
  • Organized legal documents and case files for efficient retrieval and review.
  • Assisted attorneys in preparation for court hearings and depositions.
  • Conducted legal research to support ongoing cases and client inquiries.
  • Managed scheduling for client meetings, court dates, and attorney appointments.
  • Communicated with clients to gather information and provide case updates.
  • Maintained confidentiality of sensitive information in compliance with regulations.
  • Provided comprehensive administrative support by preparing correspondence, filing documents, and obtaining signatures.

Education

Associate of Applied Science - Paralegal Studies

Sawyer College of Business
Cleveland Heights, OH
06-1989

Associate of Science - Nursing

Herzing College
Akron, OH

Skills

  • Documentation management
  • Legal research
  • Case file organization
  • Administrative support
  • Communication clarity
  • Time management
  • Problem solving
  • Attention to detail
  • Claims processing
  • Negotiation techniques
  • Claims software utilization
  • Coverage investigation

Certification

Paralegal Certificate

Timeline

Claims Representative

Progressive Insurance Claims
09.2012 - 04.2022

Paralegal

Sutter O'Connell
06.2010 - 09.2012

Associate of Applied Science - Paralegal Studies

Sawyer College of Business

Associate of Science - Nursing

Herzing College

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