Summary
Overview
Work History
Education
Skills
Timeline
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Laura Strothmann

Hidden Valley Lake,CA

Summary

Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.

Overview

20
20
years of professional experience

Work History

Escalations Specialist, Compliance/Legal Researcher

Ygrene Energy Fund, Inc.
03.2015 - 11.2022
  • Negotiated settlements and mediated disputes to create mutually beneficial solutions and maintain positive relationships.
  • Collaborated with attorneys to develop strategies for each case.
  • Contacted clients to schedule appointments and discuss progress of cases.
  • Organized documents to manage paper and electronic filing systems of clients.
  • Performed quality reviews to uncover workflow and communication issues.
  • Managed practical action plans to respond to audit discoveries and compliance violations
  • Identified, investigated and documented compliance violations and recommended corrective measures.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Followed up on customer interactions to maintain customer communication and successfully close resolved issues.
  • Collaborated with other departments to meet customer needs and gained feedback to incorporate into sales strategy.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.

Mortgage Loan Processor

Wells Fargo & Company
03.2003 - 06.2014
  • Processed loan applications and monitored progress from start to finish.
  • Prepared documents for underwriting by verifying client income, credit reports, and other information.
  • Facilitated communication with loan applicants, underwriters and loan officers to optimize process and maintain updated information.
  • Handled any conditions sent from underwriting departments.

Education

University of Missouri - Columbia
Columbia, MO

Skills

  • Customer Relationship Management
  • Risk Management
  • Legal Research
  • Case Management
  • Database Management
  • Document Preparation
  • Legal Compliance
  • Document Control Support

Timeline

Escalations Specialist, Compliance/Legal Researcher

Ygrene Energy Fund, Inc.
03.2015 - 11.2022

Mortgage Loan Processor

Wells Fargo & Company
03.2003 - 06.2014

University of Missouri - Columbia

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Laura Strothmann