Ribbian Spates
SAINTLOUIS,MO
Summary
Dedicated Missouri Licensed Practical Nurse with a strong foundation in clinical skills acquired through a comprehensive LPN program, specializing in mother-baby and infant care settings. Expertise includes patient assessment support, medication administration, documentation accuracy, and delivering compassionate, family-centered care. Committed to providing safe, reliable, and nurturing support to mothers and infants while actively pursuing professional growth within the nursing field. Eager to contribute to a dynamic healthcare team focused on enhancing the well-being of families during critical early stages of life.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Escalations Specialist, Legal Compliance
American Water Resources
Alton, Illinois
01.2018 - 05.2025
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Check to make sure appropriate changes were made to resolve customers’ problems.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Executed processes for resolving customer complaints, including merchandise exchanges, monetary refunds, and billing adjustments.
- Research, compiles and update information in various systems, including database, spreadsheets and word processing programs.
- Analyzed and managed customer grievances received from the Office of the President, Better Business Bureau, Attorney General, and media outlets to uphold client satisfaction and organizational reputation.
- Provided guidance to representatives on customer service best practices, resulting in increased proficiency and effectiveness.
Certified Nursing Assistant
Integrity Healthcare
Godfrey, IL
05.2013 - 01.2018
- Assisted nursing and medical staff in providing comprehensive care to patients in nursing home, focusing on individual needs and comfort.
- Facilitated communication through signal lights, bells, and intercom systems to ensure timely support for patients.
- Coordinated and assisted with personal hygiene routines and essential daily activities to promote maximum comfort, dignity and independence.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Enhanced patient mobility through efficient transportation via wheelchairs and wheeled carts. Improved patient walking assistance to foster independence and confidence. Contributed to positive patient experiences through dedicated support.
- Trained new staff on best practices in patient care and safety protocols.
- Monitored vital signs, documenting changes in patient conditions accurately.
Education
General Equivalency Diploma -
Lewis and Clark Community College
Godfrey, Illinois01-2015
Certified Nursing Assistant - undefined
Lewis and Clark Community College
Godfrey, Illinois01-2012
Licensed Practical Nurse - Nursing Practice
Applied Tech
Sunset Hills, MO09-2026
Skills
- Certified Nursing Assistant
- Call Center Experience
- Medical terminology
- Reporting and documentation
- Teamwork and collaboration
- Time management
- Attention to detail
- Calm and professional under pressure
- Excellent communication
- Active listening
Accomplishments
- Received Award for Elevating Customer Experience
- Sales Super Star Recognition Award
- Team Lead in RDI Help Queue
- Completed Cross Training for Claims
- Certified Sales Support Specialist
- Back Office Projects
- Participated and Excelled on the Sales and Retention Team
- Appointed to be a Positive Peer for New Hires
- Interim Team Lead Training
- Consistent 90% and above for Quality Assurance
- Coach and or Train Representatives for Improvement in Customer Care
- Call Calibrations for AWR and PHS
- Interim Escalation Specialist
- Business Development/Marketing/Sales
- Advanced Knowledge of Billing and Billing Issues
Certification
CPR Certification, CNA Certification, Certification of Customer Service Specialist Training, Certified Safe Worker
Timeline
Escalations Specialist, Legal Compliance
American Water Resources
01.2018 - 05.2025
Certified Nursing Assistant
Integrity Healthcare
05.2013 - 01.2018
Certified Nursing Assistant - undefined
Lewis and Clark Community College
General Equivalency Diploma -
Lewis and Clark Community College
Licensed Practical Nurse - Nursing Practice
Applied Tech
Achievements
Received the Leadership Award in the LPN program, Award for Elevating Customer Experience and Sales Super Star Recognition Award.