Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brittany Thomas

Indianapolis,IN

Summary

Dedicated healthcare professional with hands-on experience in patient care and medication administration, currently expanding into healthcare administration. Skilled in communication, organization, and coordinating care in fast-paced environments. Seeking an opportunity to contribute to efficient healthcare operations while continuing to grow professionally.

Compassionate and driven healthcare professional with experience in high-demand care environments and a growing background in healthcare administration. Known for strong work ethic, reliability, and the ability to manage multiple responsibilities under pressure. Passionate about improving both patient outcomes and healthcare operations.

Compassionate and detail-oriented healthcare professional with hands-on experience in patient care and medication administration as a QMA. Skilled in supporting residents with daily needs, monitoring for changes in condition, and maintaining accurate documentation in fast-paced care settings. Known for strong communication, reliability, and the ability to work effectively both independently and as part of a team. Currently expanding knowledge in healthcare administration and seeking opportunities to grow into roles that support efficient operations and high-quality patient care.

Overview

14
14
years of professional experience

Work History

Customer Support Specialist

Elevance health
Indianapolis, IN
03.2024 - 06.2025
  • Managed a team of 35 people from various backgrounds.
  • Created the new distribution system of online books, maximizing profitability.
  • Over exceeded the targets by 20% and reduced the time to market time by 2.
  • Created and coordinated the communication and promotion policy of the brand.
  • Assisting with insurance claims
  • Assistance on navigation on online services
  • Documenting steps and solutions
  • Creating monthly and yearly target for the Dealer Network and the Fleet Department.
  • Built and implemented the production request process for the whole dealer network.
  • Insurance administration

CNA

University Heights
Indianapolis, IN
06.2023 - 02.2025
  • Administered daily care and support for residents, ensuring comfort and well-being.
  • Assisted with activities of daily living, enhancing residents' quality of life.
  • Collaborated with healthcare teams to implement personalized care plans effectively.
  • Monitored vital signs and reported changes to nursing staff for timely interventions.
  • Trained new staff on best practices for patient care and safety protocols.
  • Developed strong relationships with residents, fostering a supportive community environment.
  • Maintained accurate documentation of patient progress and care activities consistently.
  • Streamlined communication processes between caregivers and families to improve satisfaction.
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Ensured prompt response to call lights, addressing patient needs in a timely manner.

Managed about 12-15 patients per shift

Healthcare Administrator

Uma
Indianapolis, IN
06.2011 - 06.2014
  • Specialized in Marketing and Communication.
  • Achieved 2 honorary awards for final thesis.
  • Marketing Advisor to the school board.
  • Ultimate medical academy

Education

Associate of Science - Medication Tech

Hardon Education
Indianapolis, IN
2026

AS - nursing

Uma
Indianapolis, IN
09.2019

Skills

    Certified nursing assistant

    Compassionate and dependable Certified Nursing Assistant with hands-on experience providing direct patient care in fast-paced healthcare settings Skilled in assisting with activities of daily living, monitoring vital signs, and supporting patients with dignity and respect Known for strong communication, teamwork, and the ability to recognize and report changes in patient condition promptly

    Dedicated CNA with experience in delivering quality patient care, including assistance with daily living activities, mobility support, and vital sign monitoring Reliable and detail-oriented, with a strong commitment to patient safety and comfort Currently building clinical knowledge and seeking opportunities to grow within the healthcare field

Timeline

Customer Support Specialist

Elevance health
03.2024 - 06.2025

CNA

University Heights
06.2023 - 02.2025

Healthcare Administrator

Uma
06.2011 - 06.2014

Associate of Science - Medication Tech

Hardon Education

AS - nursing

Uma