Laura Suarez
Miami
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Sales Manager
CSG Repair And Services Inc.
05.2021 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Evaluated performance against goals and implemented appropriate development plans.
- Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
- Built relationships with customers and community to establish long-term business growth.
- Implemented systems and procedures to increase sales.
Volunteer
CSG Repair And Services Inc.
01.2021 - 05.2021
- Organized schedules.
- Content creator for the company's social media.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Represented organization positively and professionally while providing community with much-needed services.
- Coordinated with different service providers to meet clients' individual needs.
Education
Bachelor of Arts - Psychology
Florida International University
Miami, FL12.2023
Associate of Arts - Psychology
Miami Dade College
Miami, FL05.2021
High School Diploma -
Edison Private School
Hialeah, FL05.2018
Skills
- Profit and Revenue-Generating Strategies
- Time Management
- Verbal and Written Communication
- Team Oversight
- Independent judgement
- Group Dynamics
- Spanish Fluency
- English Fluency
- Professionalism
- Data Interpretation
- Organization
- Phone Etiquette
- Mental Health Wellness
- Empathy Development
- Critical Thinking
- Active Listening
- Team Collaboration
- Effective Communication
Languages
Spanish
Native or Bilingual
English
Full Professional
Korean
Limited Working
Timeline
Sales Manager
CSG Repair And Services Inc.
05.2021 - Current
Volunteer
CSG Repair And Services Inc.
01.2021 - 05.2021
Bachelor of Arts - Psychology
Florida International University
Associate of Arts - Psychology
Miami Dade College
High School Diploma -
Edison Private School
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