Laura Suarez
Miami
Summary
As a psychology graduate with a passion for Applied Behavior Analysis (ABA), dedicated to using problem-solving skills and collaborative spirit to make a positive impact. Thrive in environments that value active listening, effective communication, and teamwork.
Fluent in English and Spanish, with a basic understanding of Korean, comfortable working with diverse populations and building meaningful connections. Known for being hardworking, adaptable, and committed to continuous learning and professional growth. Eager to leverage these qualities to contribute to innovative, client-focused projects in the field of psychology and behavior analysis. Well-qualified familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Assistant
CSG Repair And Services LLC.
05.2021 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Maintained relationships with customers and found approximately 100 new ones by identifying needs and offering appropriate services.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Evaluated performance against goals and implemented appropriate development plans.
- Implemented systems and procedures to increase sales.
Education
Bachelor of Arts - Psychology
Florida International University
12.2023
Associate of Arts - Psychology
Miami Dade College
05.2021
High School Diploma -
Edison Private School
05.2018
Skills
- Time Management
- Verbal and Written Communication
- Group Dynamics
- Data Interpretation
- Organization
- Mental Health Wellness
- Critical Thinking
- Active Listening
- Team Collaboration
- Effective Communication
- Goal oriented
Languages
Spanish
Native or Bilingual
English
Full Professional
Korean
Limited Working
Certification
- Registered Behavior Technician (RBT) - Behavior Analyst Certification Board.
- First Aid Certification - American Red Cross or St John Ambulance.
- Crisis Prevention Institute (CPI) Certification - Crisis Prevention Institute.
- CPR/AED Certification
Timeline
Sales Assistant
CSG Repair And Services LLC.
05.2021 - Current
Associate of Arts - Psychology
Miami Dade College
High School Diploma -
Edison Private School
Bachelor of Arts - Psychology
Florida International University
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