LAURA SUAREZ

• Managed high-volume work queues, routing time-sensitive information to appropriate teams while adhering to established service timeframes.
• Used electronic systems to sort, filter, track, and manage incoming information and outstanding work.
• Coordinated outreach via phone, email, and mail, tracking follow-up activities to ensure timely responses.
• Reviewed records and identified gaps requiring follow-up, maintaining accurate documentation throughout the process.
• Supported quality-assurance activities and maintained organized data and records.

Served as initial point of contact for information-management workflows, coordinating next steps with internal teams to facilitate process continuity.

• Coordinated schedules, follow-ups, referrals, and service needs from initiation to completion, ensuring seamless care transitions.
• Managed incoming referrals and time-sensitive requests, ensuring accurate documentation and timely follow-through on all actions.
• Collaborated with clients, families, providers, and partner organizations to communicate requirements, resolve issues, and coordinate next steps.
• Maintained Excel tracking spreadsheets to effectively monitor appointments, follow-ups, hospitalizations, and outstanding activities for timely interventions.
• Monitored open items and maintained organized records to help ensure tasks were completed within expected timeframes.
• Provided resource information and coordinated transitions to appropriate services.

• Coordinated scheduling, documentation, referrals, and authorizations to ensure seamless communication among stakeholders.
• Tracked outstanding referrals and authorization requests, facilitating timely follow-up to maintain workflow continuity.
• Managed high-volume phone and administrative requests, routing issues to the appropriate team members.
• Maintained accurate electronic records and processed required documents and information.
• Maintained office supplies and equipment inventory to support uninterrupted daily operations.
• Trained and mentored staff on workflows and procedures to enhance team understanding and compliance.

• Coordinated daily activities in fast-paced environment, managing competing priorities to ensure smooth operations.
• Maintained accurate logs and documentation, ensuring compliance with deadlines and required checks.
• Communicated with customers and internal team members to address questions and keep activities on track.
• Supported organized workflows through independent and collaborative efforts, contributing to timely task completion.
• Used Microsoft Office and computer systems for documentation and administrative tracking.

• Managed high-volume work queues, routing time-sensitive information to appropriate teams within service timeframes to ensure timely responses.
• Coordinated outreach via phone, email, and mail, tracking follow-up activities to enhance communication and ensure accountability.
• Acted as initial point of contact for information-management workflows, coordinating next steps with internal teams to streamline processes.
• Used electronic systems to sort, filter, track, and manage incoming information and outstanding work.
• Reviewed records and identified gaps requiring follow-up, while maintaining accurate documentation throughout the process.
• Supported quality-assurance activities and maintained organized data and records.

• Coordinated scheduling, documentation, forms, records, and procedural preparation to ensure seamless operations among providers and support staff.
• Communicated requirements and instructions clearly while maintaining accurate documentation.
• Managed multiple priorities in fast-paced environment, ensuring organized work areas and accurate records for effective patient care.
• Facilitated communication between English and Spanish speakers, enhancing understanding and patient satisfaction in various settings.

• Coordinated front-office activities, including scheduling, records management, and customer communication to enhance service delivery.
• Managed telephone requests, ensuring accurate information was relayed to providers and customers for improved clarity.
• Supported multiple priorities by organizing workflows and documentation, contributing to seamless office operations.
• Facilitated communication in English and Spanish to assist customers.

• Processed over 150 client requests/tests daily, ensuring accuracy and organized workflow to support timely service.
• Communicated time-sensitive information to professional clients, maintaining clear records to facilitate effective follow-up.
• Reviewed entries for errors, corrected discrepancies, and completed end-of-day quality checks.
• Managed supplies and supported workflow needs across departments, contributing to seamless operations.