LAURA TORRES-GONZALEZ
Angier,NC
Summary
Accomplished individual with demonstrated expertise in patient intake, scheduling appointments, medical records management, and insurance filing. Proficient in both administrative and clinical duties including vitals, injections, lab draws, and patient education. Committed to providing exceptional patient care and satisfaction. Detail-oriented professional with experience in records management, Microsoft Office, and customer service. Frequently praised as hard-working by peers, I can be relied upon to help your team achieve its goals.
Offering strong foundation in clinical procedures and patient care, eager to learn and develop in healthcare environment. Brings understanding of medical terminology and patient record management. Ready to use and develop clinical and administrative skills in Certified Medical Assistant role.
Overview
4
4
years of professional experience
Work History
Certified Clinical Medical Assistant
UNC Health Care System
07.2025 - Current
- Assisted in patient intake and registration processes, ensuring accurate data entry.
- Supported healthcare providers during examinations by preparing instruments and maintaining sterile environments.
- Administered vaccinations and medications, following safety protocols and patient care standards.
- Educated patients on treatment plans and preventive care to enhance health outcomes.
- Demonstrated strong multitasking skills while juggling multiple responsibilities including front office duties like answering phones or processing billing inquiries alongside clinical tasks when required.
- Collaborated with healthcare providers to develop individualized care plans, ensuring all patients received the best possible treatment suited to their needs.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Completed EKGs and other tests based on patient presentation in office.
- Collected blood samples using venipuncture and capillary techniques to ensure patient safety and comfort.
- Reduced patient anxiety by using effective communication skills and demonstrating empathy during blood draws.
- Coordinated scheduling of appointments, optimizing workflow and reducing patient wait times.
Student Medical Assistant
UNC Healthcare-UNC Physicians Network
02.2024 - 07.2025
- Observed vital signs such as temperature, pulse rate, respiration rate, blood pressure readings, height, and weight measurements accurately, and reported any abnormalities to the supervising physician.
- Documented medical data in patient charts, facilitating accurate records.
- Prepared examination rooms for incoming patients by stocking necessary materials and ensuring the cleanliness of the room prior to patient arrival.
- Administered injections per physician orders while adhering to safety guidelines set forth by the facility's policy manual.
- Conducted pre-authorizations and referrals to meet third-party insurer requirements.
- Performed EKG testing under the direction of a cardiologist or other specialist.
- Assisted with minor surgical procedures, such as suturing wounds or removing foreign bodies from skin surfaces, following aseptic technique principles.
Teacher's Assistant
Montessori Kids Universe
01.2023 - 02.2024
- Encouraged children to be independent and think creatively.
- Promoted children's emotional development by encouraging respect for others.
- Developed individualized care plans to meet the needs of each child.
- Provided one-on-one assistance to struggling students when needed.
- Assisted lead teachers in developing and implementing daily lesson plans for students.
- Monitored student progress and provided feedback to parents and supervisors.
- Observed each infant's individual needs and provided necessary individualized attention accordingly.
- Developed a positive and nurturing environment for infants, while also providing them with stimulating activities to promote their learning and development.
- Created individualized lesson plans that catered to the specific needs of each infant in the classroom.
Online Personal Shopper
Harris Teeter
03.2022 - 11.2022
- Represented brand during special events, customer interactions and sales.
- Responded promptly to customer queries to increase overall satisfaction.
- Identified opportunities to upsell additional merchandise based on customers' interests and budget constraints.
- Fulfilled customers desired requests by completing orders as requested.
Education
High School Diploma -
Triton High School
Erwin, NC06.2023
Certificate - Certified Clinical Medical Assistant
UNC Health
Holly Springs, NC03-2025
Skills
- Tactical Communications
- Parental and Guardian Assistance
- Child Development
- Early Education
- First Aid
- Bilingual
- Medical office administration
- CPR
- Direct patient care
- Compassionate
- Phlebotomy techniques
LANGUAGES
Spanish
Native
Timeline
Certified Clinical Medical Assistant
UNC Health Care System
07.2025 - Current
Student Medical Assistant
UNC Healthcare-UNC Physicians Network
02.2024 - 07.2025
Teacher's Assistant
Montessori Kids Universe
01.2023 - 02.2024
Online Personal Shopper
Harris Teeter
03.2022 - 11.2022
High School Diploma -
Triton High School
Certificate - Certified Clinical Medical Assistant
UNC Health