Vicki Garcia
Copperas Cove,TX
Overview
23
23
years of professional experience
3
3
years of post-secondary education
Work History
Certified Clinical Medical Assistant
Private Care
Texas
04.2015 - Current
- Administered patient assessments and collected vital signs to support healthcare providers in delivering quality care.
- Coordinated patient scheduling and follow-up appointments, enhancing clinic workflow and patient satisfaction.
- Delivered exceptional customer service by addressing patient inquiries and resolving concerns promptly.
- Implemented electronic health record documentation processes, ensuring accurate patient information management and compliance.
- Assisted physicians in providing quality care through thorough documentation of medical histories and physical examination results.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Performed medical records management, including filing, organizing and scanning documents.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Collaborated with multidisciplinary teams to develop care plans that cater to individual patient needs.
- Utilized electronic health records software proficiently to input data accurately, facilitating smooth transitions between healthcare providers during patient handoffs.
- Educated patients on preventive healthcare measures such as vaccinations, diet modifications, and exercise routines tailored to their specific needs.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
Administrative Assistant/ Office Manager
Brent’s Home Improvement
Copperas Cove, Texas
02.2013 - Current
- Sales/ PR with Community
- Manage and maintain websites, customer emails, phone calls, Set appointments.
- Write estimates/proposals
- Bookkeeping
- Create Documents
- Billing, invoices, ordering, inventory
- Part-Time
Administrative Assistant/ Office Manager
Technique Partners
Copperas Cove, Texas
08.2013 - Current
- Sales/ PR with Community
- Manage and maintain websites, customer emails, phone calls, Set appointments.
- Write estimates/proposals
- Book keeping
- Create documents
- Billing, invoices, ordering, inventory
Commercial Driver
AutoZone
Copperas Cove, Texas
10.2009 - 03.2010
- Inventory of auto parts and retail items
- Delivery of auto parts to commercial customers
- Transfer parts between other store locations within the area
- High level of customer service within Store
Front Desk Clerk
Super 8 Motel
Copperas Cove, Texas
01.2009 - 08.2009
- Ensure total Guest Satisfaction
- Answer complaints and resolve any Guest issues
- Process reservations and advanced payments
- PBX System
- Credit Card Handling and Cash Handling experience
- High level of customer service
General Manager/ Front Desk Manager
Holiday Inn Express (presently The Inn at Lampasas)
Lampasas, Texas
01.2007 - 05.2008
- Ensure total Guest Satisfaction
- Answer complaints and resolve any Guest issues
- Process reservations and advanced payments
- PBX System
- Credit Card Handling and Cash Handling experience
- High level of customer service
- Requisitioned any needed supplies and or equipment needed for day to day business
- Facilitated staff meetings to formulate resolutions for guests and future guests along with Team building exercises for staff
Front Desk Clerk
Holiday Inn Express
Kilgore, Texas
10.2007 - 01.2008
- Ensure total Guest Satisfaction
- Answer complaints and resolve any Guest issues
- Process reservations and advanced payments
- PBX System
- Credit Card Handling and Cash Handling experience
- High level of customer service
Administrative Assistant/ Court Advocate
Valencia County CASA
Los Lunas, New Mexico
02.2003 - 10.2006
- Appeared in court as an Advocate for children and their families
- Worked closely with Child Protective Services, Human Services, Law Enforcement, and the Family court system as an office of the court
- Prepared and filed Reports for the court
- Maintained scheduling with advocates
- Statistical Report data entry for the Courts Administrator
Education
Cert CCMA, AAMA - Nursing
Central Texas College Nursing And Science
Killeen, TX 2018 - 2021
Some College Coursework Completed - Criminal Justice with Specialization
Central Texas College
Killeen, Texas08.2011
Some College Coursework Completed - Case Management, Criminal Justice (minor)
University of New Mexico
Albuquerque, New Mexico08.1995
Skills
Customer service
Data entry
Computer skills
Office administration
Administrative support
Microsoft Word
Time management
File organization
Customer and client relations
Computer proficiency
Critical thinking
Strong problem solver
Documentation and recordkeeping
Office management
Professional communication
Scheduling and calendar management
Recordkeeping
Verbal communication
Deadline oriented
Professional and mature
Invoice processing
Relationship building
Prioritization
Multi-line phone systems
Client relations
Resourceful
Complex Problem-solving
Documentation and control
Internal communications
Timeline
Cert CCMA, AAMA - Nursing
Central Texas College Nursing And Science
2018 - 2021
Certified Clinical Medical Assistant
Private Care
04.2015 - Current
Administrative Assistant/ Office Manager
Technique Partners
08.2013 - Current
Administrative Assistant/ Office Manager
Brent’s Home Improvement
02.2013 - Current
Commercial Driver
AutoZone
10.2009 - 03.2010
Front Desk Clerk
Super 8 Motel
01.2009 - 08.2009
Front Desk Clerk
Holiday Inn Express
10.2007 - 01.2008
General Manager/ Front Desk Manager
Holiday Inn Express (presently The Inn at Lampasas)
01.2007 - 05.2008
Administrative Assistant/ Court Advocate
Valencia County CASA
02.2003 - 10.2006
Some College Coursework Completed - Criminal Justice with Specialization
Central Texas College
Some College Coursework Completed - Case Management, Criminal Justice (minor)
University of New Mexico