Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Bria Robinson

Upper Darby

Summary

Knowledgeable Certified Medical Assistant with solid foundation in clinical procedures and patient care. Reliable and flexible, with focus on key skills such as patient interaction, medical documentation, and procedural support.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Certified Clinical Medical Assistant

Penn Medicine
07.2023 - Current
  • Enhanced patient care by efficiently performing clinical tasks such as taking vital signs.
  • Promoted safe work environment by complying with infection control policies and procedures, including proper hand hygiene practices.
  • Maintained confidentiality of patient information by adhering to HIPAA guidelines at all times during recordkeeping and communications.
  • Utilized EMR to prepare patient chart for visit.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Increased clinic efficiency by precepting and mentoring new medical assistants on proper procedures and protocols.
  • Assisted physician with specimen collections.

Customer Service Associate

Kohls
04.2022 - 12.2022
  • Educated customers on special pricing opportunities and company offerings
  • Upheld quality control policies and procedures to increase customer satisfaction
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
  • Trained new hires on products and services, best practices and protocols to reduce process gaps
  • Maintained customer privacy and protected company operations by keeping information private and confidential
  • Explained benefits, features and recommendations to maximize client retention
  • Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.

Customer Service Advisor

Best Buy
09.2021 - 03.2022
  • Processed payments for new orders and replacement parts to meet customer needs
  • Diagnosed and troubleshot product issues to enhance customer satisfaction and prevent call escalation
  • Addressed incoming customer inquiries and offered productive solutions, increasing customer satisfaction ratings
  • Scheduled service repair with field technicians to handle complex, site-specific concerns
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints
  • Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.

Crew Trainer

McDonald's
06.2019 - 08.2021
  • Instructed new team members on correct procedures for operations
  • Assessed training needs through surveys, interviews with employees or focus groups
  • Suggested and offered specific training programs to help workers maintain or improve job skills
  • Participated and attended meetings or seminars to obtain information for use in training programs or to inform management of training program status
  • Used role playing, lectures and simulations to present information in variety of instructional techniques and formats
  • Explained goals and expectations required of trainees.

Education

Associate of Applied Science - Pre-Nursing

Delaware County Community College
Media, PA

High School Diploma -

Upper Darby High School
06.2022

Medical Assisting/ Health Sciences

Delaware County Technical High School
05.2022

Skills

  • Patient-Focused Care
  • HIPAA Compliance
  • Customer Service
  • Epic proficiency
  • CPR
  • First Aid
  • Patient intake process
  • EMR Documentation
  • Customer service
  • Employee Precepting

Certification

  • Stop The Bleed, Crozer Chester Medical Center - May 2022
  • OSHA - Occupational Safety and Health Administration Completion - February 2021
  • First Aid/CPR Certified - July 2024-July 2026
  • Certified Clinical Medical Assistant, NHA - 11/14/23-11/14/25

Accomplishments

  • Placed top five in Health Occupations Students of America (HOSA)
  • Recognized for outstanding growth and completion in my health sciences/medical assisting course

Timeline

Certified Clinical Medical Assistant

Penn Medicine
07.2023 - Current

Customer Service Associate

Kohls
04.2022 - 12.2022

Customer Service Advisor

Best Buy
09.2021 - 03.2022

Crew Trainer

McDonald's
06.2019 - 08.2021

Medical Assisting/ Health Sciences

Delaware County Technical High School

Associate of Applied Science - Pre-Nursing

Delaware County Community College

High School Diploma -

Upper Darby High School

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Bria Robinson