Rachel Mendoza
HCA Ocala Primary Care
Ocala,Florida
1
Language
1
Certification
15
years of professional experience
Dynamic Certified Clinical Medical Assistant with proven expertise at HCA Ocala Primary Care, enhancing patient care through effective appointment management and compassionate communication. Skilled in HIPAA compliance and vital signs monitoring, I consistently improve patient outcomes and satisfaction by streamlining processes and fostering a supportive healthcare environment.
Work History
Certified Clinical Medical Assistant
15 Years- Assisted in patient intake processes, ensuring accurate data collection and documentation.
- Supported medical staff during examinations, facilitating efficient patient care.
- Managed appointment scheduling, optimizing daily workflow for healthcare providers.
- Educated patients on treatment plans and medication adherence, enhancing compliance.
- Performed routine lab tests and administered injections under supervision, maintaining safety protocols.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Utilized electronic health records software proficiently to input data accurately, facilitating smooth transitions between healthcare providers during patient handoffs.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted physicians in providing quality care through thorough documentation of medical histories and physical examination results.
- Prepared patients for examinations or treatments, positioning them properly to ensure comfort throughout the procedure while assisting healthcare professionals as needed.
- Improved patient flow within the clinic by effectively managing appointment scheduling and timely rooming of patients.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Ensured optimal patient experience by maintaining a clean, comfortable, and organized treatment environment.
- Maintained confidentiality of patient information by adhering to HIPAA guidelines at all times during recordkeeping and communications.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Built rapport with diverse populations of patients through compassionate listening skills and empathetic communication.
- Continually updated medical knowledge through participation in professional development opportunities, staying current on industry trends and advancements in clinical practice.
- Taught patients about medications, procedures, and care plan instructions.
- Demonstrated strong multitasking skills while juggling multiple responsibilities including front office duties like answering phones or processing billing inquiries alongside clinical tasks when required.
- Recognized potential emergencies, acting swiftly to notify appropriate personnel and initiate necessary protocols for patient safety.
- Prepared and administered medications to alleviate patient symptoms.
- Contributed to accurate diagnoses by efficiently collecting and preparing laboratory specimens for analysis.
- Enhanced patient care by efficiently performing clinical tasks such as taking vital signs and administering medications.
- Educated patients on preventive healthcare measures such as vaccinations, diet modifications, and exercise routines tailored to their specific needs.
- Supported team members in providing comprehensive care through active participation in interdisciplinary meetings focused on individualized clinical goals.
- Collaborated with healthcare providers to develop individualized care plans, ensuring all patients received the best possible treatment suited to their needs.
- Promoted a safe work environment by complying with infection control policies and procedures, including proper hand hygiene practices.
- Managed inventory levels for medical supplies, ensuring appropriate stock was available for seamless clinic operations.
- Facilitated effective communication between patients and healthcare providers with clear explanation of medical procedures and treatment plans.
- Increased patient satisfaction by promptly addressing concerns or questions about their treatment plans or test results.
- Streamlined the check-in process for patients, verifying insurance information and obtaining necessary paperwork for efficient appointments.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Prepared lab specimens for diagnostic evaluation.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Completed EKGs and other tests based on patient presentation in office.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Measured patient pulse oximetry.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Measured patient spirometry.
- Implemented care and efficiency improvements to support and enhance office operations.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
Education
Medical Assistant - Medical Technology
High School Diploma
Skills
HIPAA compliance
Immunization administration
Venipuncture expertise
Vital signs monitoring
Vital sign monitoring
Medical history recording
Medical office procedures
Patient intake process
Clinical documentation
Phlebotomy techniques
Specimens collection and processing
Examination preparation
Professionalism and ethics
Specimen collection
Physician support
Patient scheduling
Appointment setting
Inventory management
Healthcare software usage
Medical terminology
Laboratory procedures
Adaptable and flexible
Medical supply inventory
Direct care
EKG monitoring
Diagnostic testing assistance
Patient care coordination
Patient assessment
Insurance verification
Medical equipment operation
Medical transcription
Needs assessments
Needs assessment
Medical terminology proficiency
Clinical applications
Medical procedure assistance
Medical history intake
Anatomy and physiology
Electronic health records management
Infection control procedures
Vital signs measurement
Data entry
Medical records management
Maintaining confidentiality
Direct patient care
CPR
Medical terminology knowledge
EMR / EHR
First aid
Electronic health records
Patient management
Patient flow management
Simple dressings
Diagnostic procedures
Lab equipment calibration
Reliable team player
Patient assessments
Phlebotomy
Sterilization techniques
Professional bedside manner
Lab equipment operation
Procedure assistance
Customer service
Equipment sterilization
Electronic medical records
Adaptable
Patient relations
Conversant in languages
Patient feeding
Compassionate
Family education
Conflict resolution
Compassionate caregiver
pH testing
Diagnostic equipment expertise
Prioritizing stat orders
Valid state driver's license
Patient-focused care
Companionship and emotional support
Certification
Certified Clinical Medical Assistant
CPR
Languages
Spanish
Elementary
Timeline
Certified Clinical Medical Assistant
HCA Ocala Primary Care
09.2011 - CurrentRead More
Lyons Institute
Medical Assistant from Medical Technology
Read More
Lodi High School
High School Diploma
Read More