Katrina Adams
Columbus,IN
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
15
15
years of professional experience
Work History
Certified Clinical Medical Assistant
Franciscan Physician Network
Columbus, In
01.2021 - Current
- Administered patient assessments and collected medical histories to support efficient clinical operations.
- Assisted in scheduling appointments, enhancing patient flow and reducing wait times.
- Performed routine laboratory tests and prepared specimens for analysis to ensure accurate diagnostics.
- Educated patients on treatment plans and preventive care options, fostering adherence to health protocols.
- Trained new staff members on clinical procedures and office protocols, promoting team efficiency and knowledge sharing.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Utilized electronic health records software proficiently to input data accurately, facilitating smooth transitions between healthcare providers during patient handoffs.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted physicians in providing quality care through thorough documentation of medical histories and physical examination results.
- Prepared patients for examinations or treatments, positioning them properly to ensure comfort throughout the procedure while assisting healthcare professionals as needed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Improved patient flow within the clinic by effectively managing appointment scheduling and timely rooming of patients.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Ensured optimal patient experience by maintaining a clean, comfortable, and organized treatment environment.
- Maintained confidentiality of patient information by adhering to HIPAA guidelines at all times during recordkeeping and communications.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Continually updated medical knowledge through participation in professional development opportunities, staying current on industry trends and advancements in clinical practice.
- Taught patients about medications, procedures, and care plan instructions.
- Demonstrated strong multitasking skills while juggling multiple responsibilities including front office duties like answering phones or processing billing inquiries alongside clinical tasks when required.
- Prepared and administered medications to alleviate patient symptoms.
- Completed EKGs and other tests based on patient presentation in office.
Patient Service Representative
Franciscan Physician Network
Columbus, IN
08.2017 - 01.2021
- Facilitated patient check-ins and appointment scheduling to enhance overall service efficiency.
- Managed patient inquiries and concerns, ensuring timely resolution and satisfaction.
- Collaborated with healthcare providers to streamline patient flow and improve service delivery.
- Maintained accurate electronic health records, supporting compliance with regulatory standards.
- Trained new staff on office procedures and best practices for patient interaction.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Assisted patients in filling out check-in and payment paperwork.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.
- Answered incoming calls, scheduled appointments and filed medical records.
Key Holder Supervisor
Bath and Body Works, Limited Brands
Columbus, IN
04.2016 - 12.2017
- Supervised daily operations, ensuring adherence to company policies and procedures.
- Trained and mentored staff on customer service excellence and product knowledge.
- Managed inventory levels, utilizing point-of-sale systems for accurate stock tracking.
- Implemented visual merchandising standards to enhance store presentation and appeal.
- Led loss prevention initiatives, reducing shrinkage through effective training and surveillance practices.
- Collaborated with management to develop strategies for achieving sales targets and improving customer experience.
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Handled escalated customer issues calmly and professionally while working towards mutually beneficial resolutions in alignment with company values.
- Managed daily store operations, including opening and closing procedures, cash handling, and staff scheduling.
- Trained and mentored new employees.
- Opened inventory boxes and restocked shelves.
Sales Agent
Renner Motors
Columbus, IN
02.2017 - 07.2017
- Conducted product demonstrations, highlighting features and benefits tailored to customer needs.
- Collaborated with finance team to structure competitive financing options for clients.
- Assisted call-in customers with questions and orders.
- Negotiated prices, terms of sales and service agreements.
Beacon Teen Site Coordinator
Bartholomew Consolidated School Corporation
Columbus, IN
08.2011 - 04.2015
- Coordinated daily operations of educational programs, ensuring alignment with curriculum standards.
- Collaborated with faculty to identify student needs and create tailored support strategies.
- Trained and mentored new staff on operational procedures and educational initiatives.
- Assisted students with homework
Education
Associate - HR Management
Ivy Tech Community College of Indiana
Columbus, In06-2027
High School Diploma -
Columbus East High School
Columbus, In05-1993
Certificate - Certified Clinical Medical Assistant
Trainer Connect
Columbus, In12-2021
Skills
- HIPAA compliance
- Immunization administration
- Vital sign monitoring
- Medical history recording
- Medical office procedures
- Patient intake process
- Clinical documentation
- Phlebotomy techniques
- Examination preparation
- Specimens collection and processing
- Professionalism and ethics
- Physician support
- Patient scheduling
- Healthcare software usage
- Medical supply inventory
- Diagnostic testing assistance
- EKG monitoring
- Insurance verification
- Medical equipment operation
- Office equipment maintenance
- Medical history intake
- Medical office administration
- Direct patient care
- CPR
- Vital signs monitoring
- Customer service
- Patient greeting
- Problem-solving
- Money handling
- Patient check-in
- Client relations
- Sales training
- Call control
- Resilience under pressure
- Making offers
- Store operations
- Promotional strategies
- Training and mentoring
- Daily reporting
- Staff oversight
- Staff training
- Customer service management
- Team building
- Task delegation
- Loss prevention strategies
- Bank deposits
- Sales quotas
- Drawer counting
- Front end operations
- Opening and closing coordination
- Time management
- Teamwork and collaboration
- Critical thinking
- Organizational skills
Timeline
Certified Clinical Medical Assistant
Franciscan Physician Network
01.2021 - Current
Patient Service Representative
Franciscan Physician Network
08.2017 - 01.2021
Sales Agent
Renner Motors
02.2017 - 07.2017
Key Holder Supervisor
Bath and Body Works, Limited Brands
04.2016 - 12.2017
Beacon Teen Site Coordinator
Bartholomew Consolidated School Corporation
08.2011 - 04.2015
Associate - HR Management
Ivy Tech Community College of Indiana
High School Diploma -
Columbus East High School
Certificate - Certified Clinical Medical Assistant
Trainer Connect