Laura Tovar
Los Angeles,CA
Summary
Results-driven management professional with strong focus on team collaboration and achieving goals. Proven track record of effective leadership, operational efficiency, and adaptability in dynamic environments. Skilled in strategic planning, process optimization, and fostering productive team cultures. Known for reliability and flexibility in meeting changing needs.
Overview
9
9
years of professional experience
Work History
Area Manager
Amazon Logistics
Los Angeles, CA
01.2020 - Current
- Managed up to 140 permanent and seasonal employees during peak periods.
- Led weekly calls to implement a tracking mechanism for vehicle operational readiness across 9 sites.
- Exceeded route capacity by over 15%, enabling the site to provide surplus capacity to assist other regional sites.
- Executed purchase order requisitions through COUPA, ensuring compliance with approved vendor list.
- Implemented feedback loops to ensure driver accountability, resulting in improved delivery estimate accuracy.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
Relationship Banker
Bank of America
Los Angeles, CA
10.2016 - 01.2020
- Banker responsible for customer transactions, opening/closing accounts, and providing financial advice.
- Provided outstanding customer assistance by aligning branch clients with appropriate products.
- Achieved an 83% conversion rate for referred customers, generating over $1M in branch revenue.
- Fostered positive client interactions, leading to an 87% retention rate.
- Performed monthly audits of branch documents and processes to safeguard bank assets.
- Developed strong rapport with local businesses, positioning the bank as a preferred partner for commercial banking services.
Education
Bachelor of Science - Finance
California State University
Northridge, CASkills
- Relationship building and management
- Operations management
- Performance management
- Staff training and development
- Process improvement
- Sales expertise
- Customer service
- Customer relations
- Budget administration
- Facility inspections
Additional information
- Language: Bilingual, English and Spanish
- Technical: Strong knowledge of Quicksight and tableau. Advanced in Microsoft office; Proficient in Google Suite
- Procurement systems knowledge: COUPA
- Certifications: IRS Advanced and International
- Certified Tax Preparer, Bloomberg Certified
- Successfully launched logistics site
Timeline
Area Manager
Amazon Logistics
01.2020 - Current
Relationship Banker
Bank of America
10.2016 - 01.2020
Bachelor of Science - Finance
California State University