Laura Townsend
Vinemont
Summary
Dedicated professional with a strong background in restaurant operations. Expertise in supervising daily activities, managing inventory, and conducting employee training. Committed to enhancing customer satisfaction and driving team development for improved service delivery.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Associate Manager
Cracker Barrel
Cullman
06.1987 - Current
- Supervised daily operations to ensure efficient service and customer satisfaction.
- Trained team members on company policies and procedures for consistent performance.
- Managed inventory levels to maintain stock availability and reduce waste.
- Collaborated with management to develop employee schedules for optimal coverage.
- Conducted regular inspections to uphold cleanliness and safety standards throughout the restaurant.
- Assisted in resolving customer complaints to enhance overall dining experience.
- Implemented training programs to improve staff skills and operational efficiency.
- Implemented customer service standards across all departments in the organization.
- Ensured compliance with company regulations, laws, and safety standards.
- Conducted regular performance reviews with direct reports.
- Prioritized and delegated tasks for efficient completion within team environment.
- Facilitated the development of staff by providing training, coaching, and feedback.
- Resolved conflicts between employees or customers in a professional manner.
- Maintained accurate records of employee attendance and payroll information.
- Evaluated performance of team members and provided consistent coaching to improve skills.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Education
Associate of Science - Computer And Information Sciences
Wallace State Community College
Hanceville, AL06-1998
General Studies
Vinemont High School
Vinemont, AL05-1987
Skills
- Employee training
- Customer service
- Inventory management
- Performance evaluation
- Schedule planning
- Conflict resolution
Certification
- ServSafe Certification
- Flawless Delivery Hospitality Certification - Calhoun College
References
References available upon request.
Timeline
Associate Manager
Cracker Barrel
06.1987 - Current
Associate of Science - Computer And Information Sciences
Wallace State Community College
General Studies
Vinemont High School