Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
LAURA TRUJILLO

LAURA TRUJILLO

Grapevine

Summary

I am an organized administrative assistant with 4 years of experience in record-keeping, file management, and document scanning. Skilled in optimizing workflows and managing high-volume tasks, including calls and virtual meetings. Utilizes Microsoft Office Suite and QuickBooks effectively to enhance daily operations. Ready to support administrative needs in legal and oil & sectors.

Overview

1
1
Language
10
10
years of professional experience

Work History

General Clerk - Merit Systems Protection Board

Technical Professional Services, Inc.
Dallas
07.2026 - Current
  • Handled high volume inbound calls, ensuring prompt and effective resolution of inquiries.
  • Coordinated incoming emails for MSPB Dallas Regional office, prioritizing urgent requests and ensuring timely responses.
  • Provided procedural guidance on appeal filing processes.
  • Filed legal pleadings to maintain case records.
  • Uploaded and reviewed audio/ video files for integration into E-Appeal case records.
  • Scanned and secured crucial confidential documents.
  • Facilitated virtual meetings via Zoom, ensuring seamless participant engagement.
  • Applied strong time management skills to optimize workflow and meet critical deadlines.
  • Worked at Merit Systems Protection Board focusing on case management and legal processes.

General Clerk - Merit Systems Protection Board

Ross Professional Services, LLC
Dallas
08.2024 - 07.2026
  • Handled high volume inbound calls, ensuring prompt and effective resolution of inquiries.
  • Coordinated incoming emails for MSPB Dallas Regional office, prioritizing urgent requests and ensuring timely responses.
  • Provided procedural guidance on appeal filing processes.
  • Filed legal pleadings to maintain case records.
  • Uploaded and reviewed audio/ video files for integration into E-Appeal case records.
  • Scanned and secured crucial confidential documents.
  • Facilitated virtual meetings via Zoom, ensuring seamless participant engagement.
  • Applied strong time management skills to optimize workflow and meet critical deadlines.
  • Worked at Merit Systems Protection Board focusing on case management and legal processes.Maintained accurate records and files for company documentation.
  • Processed incoming and outgoing mail to ensure timely communication.
  • Handled incoming and outgoing mail and packages, including preparation for shipping.
  • Ensured all incoming mail was sorted into respective departmental mailboxes.
  • Monitored incoming emails and responded to inquiries in a timely manner.
  • Organized office supplies and equipment for efficient daily operations.
  • Managed inventory of office materials to ensure availability and support daily operations.
  • Assisted with scheduling appointments and coordinating meetings for staff.
  • Collaborated with team members to streamline workflow and enhance office efficiency.
  • Utilized software systems for accurate data entry and effective information management.
  • Answered phone calls and directed them to the appropriate personnel.
  • Protected sensitive company information by ensuring confidentiality.
  • Prepared letters, reports and other correspondence as requested by management.

Royalty Trust Administrative Assistant

Argent Trust Company
Dallas
07.2023 - 04.2024
  • Created detailed reports on volume and depletion data for oil, gas, and product information to inform trust management decisions.
  • Supported Royalty Trust Specialist by managing phone inquiries to ensure timely response and effective communication.
  • Employ QuickBooks to input and maintain precise data.
  • Document all relevant journal entries concerning financial records.
  • Established and maintained physical and digital filing systems to enhance accessibility and organization of archival records.
  • Coordinate the preparation and dispatch of company mail-out correspondence and packages.

File Clerk

Sabine Royalty Trust
Dallas
07.2019 - 07.2023
  • Archived client files and documents to ensure easy retrieval and compliance.
  • Preserved important records to protect sensitive information and support operational continuity.
  • Scanned and safeguarded confidential documents.
  • Managed time effectively to maintain consistent workflow and meet deadlines.

File Clerk

Farmers Insurance
Dallas
01.2017 - 04.2017
  • Archived client files and documents to ensure easy retrieval.
  • Scanned and safeguarded confidential documents.
  • Preserved important records to maintain compliance and accessibility.
  • Transferred client information to Excel Spreadsheets.
  • Managed time effectively to support consistent workflow.

Education

Bachelor of Arts - Communication

The University of Texas At Arlington
Arlington, TX
12-2020

Associates of Mathematics and Science -

Dallas College Richland Campus
Richardson, TX
07-2017

Skills

Record Keeping:

  • Records/ Digital archiving
  • Mail processing
  • File Organization
  • Office Administration

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Microsoft Applications:

  • Excel Spreadsheets
  • Microsoft Teams
  • Zoom for Government
  • Detail Oriented
  • File Organization
  • Office administration

Languages

English
Native/ Bilingual

Timeline

General Clerk - Merit Systems Protection Board

Technical Professional Services, Inc.
07.2026 - Current

General Clerk - Merit Systems Protection Board

Ross Professional Services, LLC
08.2024 - 07.2026

Royalty Trust Administrative Assistant

Argent Trust Company
07.2023 - 04.2024

File Clerk

Sabine Royalty Trust
07.2019 - 07.2023

File Clerk

Farmers Insurance
01.2017 - 04.2017

Bachelor of Arts - Communication

The University of Texas At Arlington

Associates of Mathematics and Science -

Dallas College Richland Campus
LAURA TRUJILLO