Laura Turner
Gilbert,AZ
Summary
Dynamic professional with a proven track record at San Joaquin County Probation Department, excelling in conflict resolution and relationship building. Leveraged exceptional communication skills to foster trust with juvenile detainees, enhancing rehabilitation outcomes. Recognized for implementing effective behavior management techniques, contributing to a positive environment and successful reintegration of youth into their communities.
Overview
12
12
years of professional experience
Work History
Juvenile Detention Officer
San Joaquin County Probation Department
09.2015 - 10.2020
- Implemented behavior management techniques, promoting positive interactions among detainees.
- Documented incidents and maintained accurate records in compliance with departmental policies.
- Assisted in the intake process for new detainees, ensuring proper documentation and orientation procedures were followed.
- Liaised with community organizations to arrange post-release support services for juveniles transitioning back into their communities.
- Ensured timely completion of required paperwork including incident reports, progress notes, and evaluations.
- Enhanced communication with staff by participating in daily briefings, sharing relevant information about detainee activities, needs, and incidents.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Collaborated with multidisciplinary teams to develop individualized case plans for each juvenile detainee to foster personal growth and development.
- Assisted in intake and release of inmates.
- Coordinated with other law enforcement personnel to exchange information.
- Implemented behavior management techniques, promoting positive interactions among residents.
- Mediated conflicts among residents, fostering a peaceful environment conducive to rehabilitation.
- Established rapport with juvenile detainees through respectful communication that fostered trust-building relationships necessary for effective rehabilitation.
Sales Associate
Jcpennys
06.2014 - 12.2014
- Processed transactions efficiently using point-of-sale systems, ensuring accurate cash handling and reporting.
- Maintained visual merchandising standards, organizing displays to attract customer attention and drive sales.
- Collaborated with team members to manage inventory levels, ensuring stock availability for popular items.
- Resolved customer inquiries and complaints promptly, fostering positive relationships and repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Listened to customer needs and desires to identify and recommend optimal products.
Cashier/Server
Sizzler Steak House
01.2009 - 03.2012
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Implemented time-saving practices, reducing wait times during peak hours.
- Ensured compliance with health and safety regulations in food service environment.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Delivered exceptional customer service in high-pressure dining environment.
- Managed multiple tables while maintaining high attention to detail.
- Adapted quickly to changing situations during peak service hours, ensuring smooth operations.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Education
Criminal Justice
San Joaquin Delta College
Stockton, CASkills
Exceptional oral communication skills
Exceptional written communication skills
Problem-solving abilities
Active listening
Conflict resolution skills
Relationship building
Timeline
Juvenile Detention Officer
San Joaquin County Probation Department
09.2015 - 10.2020
Sales Associate
Jcpennys
06.2014 - 12.2014
Cashier/Server
Sizzler Steak House
01.2009 - 03.2012
Criminal Justice
San Joaquin Delta College