Laura Tweten
West Chester,PA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Dedicated financial services professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
24
24
years of professional experience
Work History
Project & Conversion Manager
US Bank, N.A.
01.2020 - Current
- Manage multiple client onboarding projects simultaneously while providing exemplary customer service, internal & external
- Pursue revenue development & fraud reduction strategies by developing a brand-new onboarding application
- Regularly compile and analyze data and convert to various formats
Account Manager/Regulatory Review
US Bank, N.A.
04.2018 - 01.2020
- Review and open new Institutional Trust and Custody accounts, ensuring all required documentation is provided and accurate
- Analyze current processes, develop new processes and suggest enhancements to existing procedures.
- Used analytical skills to track and report on application performance metrics, providing insights for future growth opportunities.
- Built relationships with internal customers to promote long term growth of working partnership
CCS Team Lead
US Bank, N.A.
10.2016 - 04.2018
- Manage and coordinate operational activities for assigned functional areas/regions
- Coordinated cross-functional collaboration between the CS team and other departments for seamless issue resolution.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
CCS Account Services Representative
US Bank, N.A.
10.2013 - 10.2016
- Served as a point of contact for escalations from other team members when necessary, leveraging experience to resolve complex issues quickly.]
- Maintained comprehensive knowledge of products and services offered by the company, serving as a resource for both clients and colleagues.
- Trained new personnel regarding company operations, policies and services.
- Top contact for bank's highest revenue-generating clients in commercial real estate space
Small Business Specialist
US Bank, N.A.
04.2012 - 09.2013
- Managed a diverse portfolio of small businesses spanning multiple industries, demonstrating adaptability and versatility as a Small Business Specialist.
- Developed and managed dashboard for procedure database.
Personal Banker
US Bank, N.A.
10.2010 - 04.2012
- Resolve customer issues, answer questions and provide information on banking products that would suite each individual customer
- Leveraged advanced knowledge of banking products/services to deliver custom presentations that effectively addressed unique client needs.
- Provided ongoing mentorship to junior bankers, building their skills in sales techniques and customer relations management.
Field Supervisor
Quality Air Inc.
08.2010 - 09.2010
- Sold expensive vacuums door to door
- Mentored team members in best practices to increase sales performance.
Life and Health Insurance Agent
Banker’s Life and Casualty
05.2010 - 07.2010
- Provide seniors with products that suite their retirement planning needs through one-on-one appointments.
- Called prospective clients in market area to explain products offered and qualify leads.
- Followed up on customers' inquiries to assess satisfaction with provided solutions.
Trust Financial Management Specialist
US Bank, N.A.
06.2006 - 04.2010
- Money movement/processing per direction/documentation
- Established strong relationships with external clients, optimizing operations on both sides.
Banquet server
Paxon Hollow Country Club
09.2000 - 10.2009
- Refilled beverage glasses, cleared and reset tables, and stocked service areas.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Carried out professional service, retaining polite and friendly approach at all times.
- Provided exemplary service during banquets, club house grill and beverage cart on the golf course
Education
Bachelor of Science - Anthropology
University of Pittsburgh – Main Campus
12.2005
High School Diploma -
Marple Newtown Senior High School
05.2001
Skills
- Project Management
- Computer Skills
- Budget Control
- Goal Setting
- Customer Service
- Analytics
Timeline
Project & Conversion Manager
US Bank, N.A.
01.2020 - Current
Account Manager/Regulatory Review
US Bank, N.A.
04.2018 - 01.2020
CCS Team Lead
US Bank, N.A.
10.2016 - 04.2018
CCS Account Services Representative
US Bank, N.A.
10.2013 - 10.2016
Small Business Specialist
US Bank, N.A.
04.2012 - 09.2013
Personal Banker
US Bank, N.A.
10.2010 - 04.2012
Field Supervisor
Quality Air Inc.
08.2010 - 09.2010
Life and Health Insurance Agent
Banker’s Life and Casualty
05.2010 - 07.2010
Trust Financial Management Specialist
US Bank, N.A.
06.2006 - 04.2010
Banquet server
Paxon Hollow Country Club
09.2000 - 10.2009
Bachelor of Science - Anthropology
University of Pittsburgh – Main Campus
High School Diploma -
Marple Newtown Senior High School
Wood working, hiking
I enjoy building shelves, charcuterie boards, coasters, etc. My family and I enjoy spending time outdoors whenever we can, hiking and exploring playgrounds in the area.
Wood working, hiking
I enjoy building shelves, charcuterie boards, coasters, etc. My family and I enjoy spending time outdoors whenever we can, hiking and exploring playgrounds in the area.