Summary
Overview
Work History
Education
Skills
Timeline
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Miguel Franco

Newark,NJ

Summary

Motivated Project Manager at Fiserv with a proven record of delivering 25+ projects in the first year within the financial tech sector. Skilled in project management, client relations, and team collaboration, with hands-on experience managing financial system deconversions. Committed to continuous learning and growth, leveraging expertise in financial tech to optimize processes, improve efficiencies, and enhance client satisfaction.

Overview

7
7
years of professional experience

Work History

Conversion Professional/Project Manager

Fiserv
Berkeley Heights, New Jersey
01.2023 - Current
  • Managed over 25 successful deconversion projects for credit unions transitioning from Fiserv cores PORTICO, Cunify, and XP2
  • Delivered projects on time by effectively managing timelines, milestones, and resources.
  • Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
  • Directed cross-functional teams, including programmers and analysts, to achieve project goals.
  • Acted as the primary client liaison, ensuring clear communication and high satisfaction.• Identified and implemented process improvements to streamline workflows and enhance efficiency.
  • Proactively addressed challenges to maintain momentum and meet deadlines.

Relationship Specialist

Affinity Federal Credit Union
New Providence, New Jersey
06.2022 - 12.2023
  • Facilitated approval of over $1M in consumer loans, including credit cards, personal loans, and HELOCs.
  • Generated over $7M in deposits during a deposit challenge from September to December.
  • Achieved a 100% customer satisfaction score on surveys, reflecting consistent high-quality service.
  • Delivered exceptional service by resolving account inquiries and processing updates using Fiserv’s DNA core system to process transactions.
  • Strengthened client loyalty through personalized solutions and proactive engagement.
  • Oversaw daily cash handling, reconciliation, and transaction integrity.

Lot Attendant

Madison Honda
Madison, NJ
09.2019 - 06.2022
  • Managed a clean and organized lot, ensuring optimal vehicle placement for visibility and customer ease.
  • Tracked vehicle key check-in/check-out, ensuring accurate availability.
  • Built positive relationships with customers and provided assistance as needed.
  • Coordinated vehicle pick-up and delivery with the service department.

Floor Specialist/Cashier

Kmart
Kearny, NJ
04.2018 - 09.2019
  • Assisted customers with inquiries, ensuring a positive shopping experience.
  • Processed sales, returns, and exchanges accurately according to company policies.
  • Conducted regular inventory counts and assisted with restocking.
  • Maintained a clean, organized store environment.

Education

Associate of Science - Business Administration And Management

Essex County College
Newark, NJ
06-2025

High School Diploma -

Arts High School
Newark, NJ
06-2015

Skills

  • Fluent in Spanish
  • Project Management
  • Customer Service
  • Problem-Solving
  • Time Management
  • Team Collaboration
  • Organizational Skills
  • Critical Thinking
  • Project tracking

Timeline

Conversion Professional/Project Manager

Fiserv
01.2023 - Current

Relationship Specialist

Affinity Federal Credit Union
06.2022 - 12.2023

Lot Attendant

Madison Honda
09.2019 - 06.2022

Floor Specialist/Cashier

Kmart
04.2018 - 09.2019

Associate of Science - Business Administration And Management

Essex County College

High School Diploma -

Arts High School

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Miguel Franco