Laura Tylich
Jacksonville,TX
Summary
Detail-oriented professional with extensive experience in production scheduling and administrative support. Skilled in effective communication and problem-solving, contributing to improved collaboration and accountability across departments.
Overview
32
32
years of professional experience
Work History
Scheduler 1/Production Scheduler
Teknor Apex
Jacksonville, TX
06.2015 - Current
- Coordinated production schedules to optimize workflow and resource allocation, enhancing project delivery timelines.
- Utilized scheduling software to track job progress and deadlines, maintaining accountability and clarity throughout production.
- Ensured timely project updates by facilitating cross-departmental communication, improving collaboration.
- Resolved scheduling conflicts using proactive problem-solving strategies.
SR Mfg Clerical Specialist/HR/Admin Asst
Teknor Apex
Jacksonville, TX
01.1996 - 06.2015
- Processed customer orders and ensured accuracy of transaction records for improved service delivery.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Provided customer service, addressing inquiries and resolving issues promptly.
- Managed daily clerical tasks to ensure smooth operational flow.
- Prepared and distributed memos, letters, and other correspondence.
- Scanned documents into electronic format for archival purposes.
- Maintained database systems by entering new and updated information.
- Coordinated appointment schedules for department personnel.
- Answered incoming calls and directed inquiries to the appropriate parties.
- Provided comprehensive administrative support to enhance departmental operations.
- Welcomed visitors at the front desk and assisted them in reaching the appropriate party.
- Maintained confidentiality of sensitive information and documents.
- Supported the planning and execution of corporate events and meetings.
- Facilitated message delivery to relevant staff members to streamline information flow. and ran errands.
- Conducted new hire orientation sessions to help diverse teams integrate into the organization.
- Managed onboarding schedules and maintained accurate employee records.
- Provided ongoing support to new employees throughout their transition period.
- Tracked completion of new hire paperwork and ensured accuracy of information provided by employees.
- Maintained accurate records of all new hire documentation in compliance with applicable laws and regulations.
- Organized and maintained confidential records for office employee files, health records and protected information.
- Created orientation checklist and reviewed with new hires
Customer Service Representative
Progressive Polymers
Jacksonville, TX
04.1994 - 01.1996
- Resolved complaints efficiently to enhance customer satisfaction.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product inquiries and service-related issues.
- Maintained accurate records of customer interactions and transactions.
- Handled returns and exchanges following company policies consistently.
- Processed orders and tracked shipments using internal systems.
- Collaborated with team members to improve service delivery standards.
Education
High School Diploma -
Rusk High School
Rusk, TX05-1986
General Studies
Lon Morris College
JacksonvilleSkills
- Production scheduling
- Software management
- Problem solving
- Attention to detail
- Effective Communication
- Conflict resolution
- Customer relationship management
- Team collaboration
- Strong work ethic
Timeline
Scheduler 1/Production Scheduler
Teknor Apex
06.2015 - Current
SR Mfg Clerical Specialist/HR/Admin Asst
Teknor Apex
01.1996 - 06.2015
Customer Service Representative
Progressive Polymers
04.1994 - 01.1996
High School Diploma -
Rusk High School
General Studies
Lon Morris College