Laura Ur
Dunellen,NJ
Summary
Dynamic Client Services Coordinator with a proven track record at Creative Office Resources, excelling in client relationship building and proactive problem-solving. Leveraged strong organizational skills to enhance client satisfaction and ensure timely project completion, while effectively collaborating across departments to drive service excellence and loyalty.
Client Services professional with solid background in managing client relationships and enhancing service satisfaction. Adept at coordinating team efforts and driving results through effective communication and problem-solving. Skilled in handling client inquiries, managing schedules, and adapting to changing priorities, ensuring seamless service delivery and optimal client experiences. Reliable and collaborative, with strong focus on achieving organizational goals and fostering team success.
Overview
9
9
years of professional experience
Work History
Client Services Coordinator
Creative Office Resources
01.2016 - 01.2025
- Developed strong relationships with clients by providing exceptional customer support and maintaining open lines of communication.
- Provided timely updates on project status to clients, ensuring transparency throughout the entire process while building trust in our services.
- Managed a diverse portfolio of clients, ensuring timely completion of projects and high-quality service delivery.
- Implemented regular follow-ups with clients to ensure their ongoing satisfaction and to address any concerns before they developed into larger issues, proactively managing potential risks.
- Enhanced client satisfaction by promptly addressing and resolving concerns through effective communication.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Handled escalated cases professionally while maintaining composure under pressure situations, demonstrating excellent problem-solving abilities under stressors common in the Client Services Coordinator role.
- Coordinated with internal departments to resolve any issues that impeded client success, facilitating smooth operations and increased satisfaction levels.
- Maintained comprehensive records of client interactions, enabling better tracking of service history and needs.
Education
Business Associate -
Cittone Institute
Edison, NJ11-1995
Skills
- Customer service focus
- Multitasking proficiency
- Strong organization
- Client relationship building
- Report preparation
- Inter-department collaboration
- Client support
- Order processing
Timeline
Client Services Coordinator
Creative Office Resources
01.2016 - 01.2025
Business Associate -
Cittone Institute
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