Laura Ur

Creative Office Resources

01.2016 - 01.2025

Developed strong relationships with clients by providing exceptional customer support and maintaining open lines of communication.
Provided timely updates on project status to clients, ensuring transparency throughout the entire process while building trust in our services.
Managed a diverse portfolio of clients, ensuring timely completion of projects and high-quality service delivery.
Implemented regular follow-ups with clients to ensure their ongoing satisfaction and to address any concerns before they developed into larger issues, proactively managing potential risks.
Enhanced client satisfaction by promptly addressing and resolving concerns through effective communication.
Coordinated with operations staff to resolve service problems and boost client satisfaction.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Handled escalated cases professionally while maintaining composure under pressure situations, demonstrating excellent problem-solving abilities under stressors common in the Client Services Coordinator role.
Coordinated with internal departments to resolve any issues that impeded client success, facilitating smooth operations and increased satisfaction levels.
Maintained comprehensive records of client interactions, enabling better tracking of service history and needs.

Summary