Laura Valenzuela
Denver,Colorado
Summary
Dynamic and results-driven Pharmacy Technician Sr. at Rocky Mountain Cancer Centers, adept at optimizing workflows and enhancing patient outcomes. Proven expertise in insurance claim processing and data analysis, complemented by strong problem-solving skills. Recognized for collaboration with multidisciplinary teams to improve oncology care and streamline prior authorization submissions.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Pharmacy Technician Sr. (Prior Authorization)
Rocky Mountain Cancer Centers
01.2025 - Current
- Perform comprehensive chart reviews—including pathology reports, CBCs, genetic and biomarker testing, and clinical documentation—to verify diagnosis, disease stage, prior treatments, and line of therapy for accurate oncology prior authorization submissions.
- Coordinate with providers, pharmacists, and insurers to submit detailed prior authorizations for high-cost chemotherapy and targeted agents; when therapies are non-formulary, collaborate with clinicians to optimize treatment plans considering both clinical efficacy and patient financial impact.
- Streamlined pharmacy workflows and supported quality improvement initiatives by optimizing patient outreach systems to improve refill compliance and outcomes; updated SOPs to guide referral processes for limited distribution drugs and PBM-restricted therapies.
- Served as the clinic’s representative at NCODA (Network for Collaborative Oncology Development & Advancement), a global organization dedicated to improving patient-centered oncology care; collaborated with multidisciplinary professionals to identify innovations and translate them into practical workflow and care improvements.
Certified Pharmacy Technician
Alto Pharmacy (Fertility Department)
07.2020 - 01.2025
- Supported a dedicated fertility financing team by verifying patient loans and coordinating payment logistics between the pharmacy and partnering lenders to facilitate timely and affordable treatment access.
- Serve as a liaison between insurance companies, doctors, and patients to troubleshoot prescription problems, ensure timely turnarounds, and maintain SLAs meeting industry service standards while providing white-glove service.
- Work closely with doctor offices to manage refill requests, prior authorizations, and coverage determination for fertility patients undergoing IVF, IUI, and transfer cycles.
- Specialized in fertility pharmacy operations including financing, insurance coordination (Progyny, Maven), and billing investigations; collaborated across departments to resolve escalations, correct workflow errors, and support new technician training.
Research Assistant (Intern)
Vivaldi Biosciences
05.2023 - 05.2024
- Received a notable third-place recognition for ongoing research: Optimizing the Growth of a Delta 19: A Chimeric Sars-Cov-2 and Influenza Delta NS1 Vaccine at the Rocky Mountain branch of the American Society for Microbiology Conference in 2023
- Conducted growth optimization experiments using aseptic technique and bio safety protocols, to support future manufacturing standards upon patent approval.
- Performed virus passaging procedures, ensuring the maintenance and propagation of viral cultures for ongoing experiments.
- Conducted DNA stability analyses applying molecular biology techniques to assess the genetic integrity of manipulated viruses.
- Conducted literature reviews and compiled research findings for use in project development and analysis, reinforcing industry knowledge and research skills; leveraged published work to improve my scientific writing, and generate insights for ongoing projects.
- Managed data collection and analysis, creating reports and presentation materials to share results with the research team and address questions or feedback.
Certified Pharmacy Technician
Salud Family Health Centers
04.2019 - 06.2020
- inventory, stock drugs and supplies, remove out-of-date items from inventory and inform supervisors of stock needs and shortages.
- Interpret and enter physicians' orders into prescription processing system, fill prescriptions, and complete all required documentation.
- Assist customers by answering questions, informing them about store policies/hours ,or transfer to pharmacist for medication consult.
- Receive and verify quantities against invoices, and file away in order to keep records up to date.
- Assist with refill requests, insurance adjudication, prior authorizations, and patient/provider communications as needed.
Front Desk Receptionist
Best Western Kiva Inn
10.2017 - 03.2019
- Managed high volume front desk operations with professionalism, using strong problem solving skills and independent judgment to resolve issues quickly and maintain seamless service in a fast paced environment
- Coordinated cross departmental communication with housekeeping and maintenance teams to resolve issues quickly and enhance overall workflow efficiency.
- Monitored guest satisfaction trends and generated insights to support continuous improvement initiatives and more effective service strategies.
- Performed administrative tasks including data entry, document processing, filing, and copying to support daily operational needs and maintain organized records.
Education
Bachelor of Science - Biomedical Sciences
Colorado State University
Fort Collins, COSkills
- Bilingual
- Problem Solving
- Time Management
- Data Analysis
- Microorganism Cultivation and Isolation
- Bacterial and Viral Inoculation
- Prescription Insurance (Benefits Investigation)
- Teamwork and Collaboration
- Attention to Detail
- Adaptability and Flexibility
Certification
- CPhT - Certified Pharmacy Technician
- Class III Biosafety Cabinet Training
Languages
Spanish
Timeline
Pharmacy Technician Sr. (Prior Authorization)
Rocky Mountain Cancer Centers
01.2025 - Current
Research Assistant (Intern)
Vivaldi Biosciences
05.2023 - 05.2024
Certified Pharmacy Technician
Alto Pharmacy (Fertility Department)
07.2020 - 01.2025
Certified Pharmacy Technician
Salud Family Health Centers
04.2019 - 06.2020
Front Desk Receptionist
Best Western Kiva Inn
10.2017 - 03.2019
Bachelor of Science - Biomedical Sciences
Colorado State University