Laura Vanessa Robles Osorio
Barranquilla,Atlántico
Summary
HR and customer operations professional with 3+ years at Sutherland in HR administration, data management and financial services. Strong in documentation review, accurate records and confidential information. Tourism Business Administration graduate (April 2026) with travel agency internship experience, firsthand visa application experience and international exposure through a cultural exchange in the United States. Seeking a remote Global Mobility Assistant role.
Overview
4
4
years of professional experience
Work History
Au Pair / International Cultural Exchange Participant
United States
05.2026 - 10.2026
- Coordinated schedules and daily priorities to enhance organization and time management.
- Communicated with diverse cultural backgrounds in English-speaking environment to foster trust and understanding.
Debt Collection Specialist / Customer Relations Representative
Sutherland
Barranquilla, Atlantico
07.2024 - 05.2026
- Utilized communication and negotiation skills in fast-paced financial services environment to effectively resolve customer inquiries.
- Reviewed accounts and customer situations with attention to detail, ensuring accuracy and compliance with sensitive financial data to support operational integrity.
- Coached team members as Subject Matter Expert (SME) in resolving complex cases, enhancing team knowledge and performance.
Human Resources Analyst
Sutherland
Barranquilla, Atlantico
05.2022 - 01.2024
- Identified process gaps and recommended solutions, enhancing operational efficiency while managing confidential information with precision.
- Maintained accurate databases and responded to employee inquiries, ensuring effective communication with internal stakeholders throughout employee lifecycle.
- Coordinated end-to-end HR processes, enhancing candidate communication, employee documentation, data management, and administrative functions.
Education
Some College (No Degree) - Communication & Public Speaking
Hult International Business School
08-2026
Bachelor's Degree - Tourism Business Administration
Universidad del Atlantico
04-2026
Skills
- Documentation review
- Data entry and database management
- HR administration
- Case follow-up and problem resolution
- Confidentiality and compliance
- Multitasking and time management
- Customer service and negotiation
- Travel coordination and visa documentation
- Microsoft Office 365
- Google Workspace
- Cultural sensitivity
Languages
Spanish: Native, English: Upper-Intermediate (B2)
Timeline
Au Pair / International Cultural Exchange Participant
United States
05.2026 - 10.2026
Debt Collection Specialist / Customer Relations Representative
Sutherland
07.2024 - 05.2026
Human Resources Analyst
Sutherland
05.2022 - 01.2024
Some College (No Degree) - Communication & Public Speaking
Hult International Business School
Bachelor's Degree - Tourism Business Administration
Universidad del Atlantico