Laura Van Vaketis
Farmingdale
Summary
Professional in customer success with robust experience in driving client satisfaction and retention. Skilled in relationship building, problem-solving, and delivering tailored solutions. Strong focus on team collaboration, adaptability, and achieving results. Known for reliability, effective communication, and strategic thinking.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Success Manager
Retail Summits
09.2023 - Current
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Facilitated successful renewals through diligent relationship management and proactive issue resolution.
- Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
- Managed a portfolio of key accounts, maintaining strong relationships, ensuring high levels of satisfaction and increased customer loyalty.
- Created customer support strategies to increase customer retention.
- Identified upsell opportunities through frequent account reviews, contributing to increased revenue generation.
Senior Business Development Representative
Regal.io
06.2022 - 05.2023
- Conducted thorough competitive analysis to identify gaps in the market landscape, guiding future business development efforts accordingly.
- Expanded market presence within assigned territories by cultivating relationships with key decision-makers from target companies.
- Spearheaded the creation of targeted sales presentations aimed at addressing specific client needs and pain points effectively.
Business Development Representative
Draft (fka Contentfly)
09.2021 - 05.2022
- Helped develop standard processes, procedures, and efficiencies in a startup work environment
- Used data analytics to identify and track sales trends and develop actionable insights.
- Crafted persuasive sales pitches to communicate value of company products and services.
- Consistently met or exceeded sales targets, contributing significantly to the overall success of the team.
Client Relationship Manager
IC Summits
11.2019 - 09.2020
- Negotiated contracts with clients to secure long-term partnerships while safeguarding company interests.
- Analyzed client feedback to identify areas for improvement and implemented changes accordingly.
- Maintained detailed records of all client interactions, ensuring accuracy in account management and reporting activities.
Event Producer/Event Project Manager
IC Summits
07.2019 - 11.2019
- Created engagement plans for attendees, to incentivize interactions with sponsors and networking opportunities
- Streamlined event operations by developing comprehensive project timelines
- Increased client retention rates with exceptional customer service skills, timely responses to inquiries, and consistent updates on event progress.
- Maintained strong vendor relationships resulting in reliable partnerships that ensured high-quality products/services at competitive prices.
- Developed creative concepts for various events to drive attendee engagement and deliver memorable experiences.
Medical Secretary
Long Island Plastic Surgical Group
04.2015 - 07.2019
- Managed the daily schedule of a reconstructive plastic surgeon; including all office visits, surgeries, and emergent procedures
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Increased office efficiency with thorough management of medical records, ensuring accuracy and accessibility for all staff members.
- Supported physicians in delivering optimal care by accurately transcribing medical orders and maintaining up-to-date documentation.
Education
Bachelor of Science - Communication Studies
St. John's University
05.2014
Skills
- Customer account management
- Customer retention
- CRM software
- Training and mentoring
- Strategic communications
- Schedule management
- Cross-functional coordination
- Problem resolution
- Project planning
- Administration and reporting
- Executive support
- Office management
Certification
- Coursera: Project Management Certification, Successfully completed a 6 course series on the fundamentals of Project Management
Timeline
Customer Success Manager
Retail Summits
09.2023 - Current
Senior Business Development Representative
Regal.io
06.2022 - 05.2023
Business Development Representative
Draft (fka Contentfly)
09.2021 - 05.2022
Client Relationship Manager
IC Summits
11.2019 - 09.2020
Event Producer/Event Project Manager
IC Summits
07.2019 - 11.2019
Medical Secretary
Long Island Plastic Surgical Group
04.2015 - 07.2019
Bachelor of Science - Communication Studies
St. John's University
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