Summary
Overview
Work History
Education
Skills
Timeline
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Laura Vazquez

San Antonio,TX

Summary

Accomplished Wound Care Specialist and CSR II Ship Pending at KCI USA, adept in customer service and problem-solving, significantly enhancing patient satisfaction and efficiency. Expert in Microsoft Excel and Outlook, I streamlined processes, ensuring timely delivery of wound vac supplies. My proactive approach and critical thinking skills led to improved operational outcomes, demonstrating a strong commitment to excellence and patient care.

Overview

5
5
years of professional experience

Work History

Wound Care Specialist

KCI USA
San Antonio, Tx
08.2017 - 10.2021
  • Was the personal contact for each Wound Care Clinic assigned relating to wound vacs.
  • Worked directly with the wound care nurses via phone or email to provide each patients insurance their weekly/monthly wound measurements to make sure they still met guidelines to be provided with the wound vac.
  • Was the personal contact for the medical rep assigned to each wound are clinic.
  • Spoke to patients to verify their insurance information if it was incorrectly submitted.
  • Would verify insurance benefits to check coverage and dates.
  • Scheduled wound vac supplies when time due or needed.

CSR II Ship Pending

KCI USA
04.2017 - 08.2017
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Wound Schedule Shipment for wound vac from KCI to patient home/Wound care centers.
  • Scheduled wound vac supplies when time due or needed.

Education

High School Diploma -

Brackenridge High School
San Antonio, TX
06.2003

Skills

Customer Service

Problem-solving abilities

Data Entry

Call center experience

Computer Proficiency

Microsoft Excel

Microsoft Outlook

Critical Thinking

Timeline

Wound Care Specialist

KCI USA
08.2017 - 10.2021

CSR II Ship Pending

KCI USA
04.2017 - 08.2017

High School Diploma -

Brackenridge High School

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