Summary
Overview
Work History
Education
Skills
Languages
Timeline
BusinessAnalyst
Laura Velasquez

Laura Velasquez

Sales Associate/Delivery Driver
Arlington,TX

Summary

Dedicated delivery professional with a proven track record at Amazon, recognized for enhancing customer satisfaction through timely and accurate deliveries. Possessing strong communication skills and cash handling proficiency, I excel in problem-solving and maintaining professionalism in high-pressure situations, ensuring a seamless experience for clients and stakeholders alike.

Hardworking employee enthusiastic about learning Sales Associate field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

Overview

8
8
years of professional experience

Work History

Amazon Flex Driver

Amazon
07.2024 - Current
  • Handled packages responsibly, reducing instances of damage or loss during transit.
  • Followed all company policies and procedures, maintaining a strong record of compliance with Flex Driver standards.
  • Increased customer satisfaction with timely deliveries and accurate package handling.

Delivery Driver

Uber And Lyft
08.2023 - Current
  • Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
  • Developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers.
  • Consistently maintained positive reviews from passengers on the Uber platform due to exceptional service quality.
  • Provided safe transportation for passengers, adhering to traffic laws and regulations.
  • Maintained a high driver rating through excellent communication and navigational skills.
  • Managed challenging situations calmly, addressing any conflicts or issues that arose during rides.

Amazon Delivery Driver

JMJD DELIVERY LLC
11.2023 - 03.2024
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.

Sales Associate

Dolex Dollar Express Inc
04.2018 - 11.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Cashier

Popeyes® Louisana Kitchen
03.2020 - 05.2020

Cashier

Fiesta Market
05.2018 - 11.2018

Cashier

Rancho Supermarket
11.2016 - 01.2017

Education

High School Diploma -

N/A

Skills

  • Strong communication skills
  • Reliability and punctuality
  • Patience and perseverance
  • Problem-solving capacity
  • Customer service
  • Professionalism and ethics
  • Cash handling proficiency

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Amazon Flex Driver

Amazon
07.2024 - Current

Amazon Delivery Driver

JMJD DELIVERY LLC
11.2023 - 03.2024

Delivery Driver

Uber And Lyft
08.2023 - Current

Cashier

Popeyes® Louisana Kitchen
03.2020 - 05.2020

Cashier

Fiesta Market
05.2018 - 11.2018

Sales Associate

Dolex Dollar Express Inc
04.2018 - 11.2023

Cashier

Rancho Supermarket
11.2016 - 01.2017

High School Diploma -

N/A

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