Laura Villalba
Safford,AZ
Summary
Experienced and dependable worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
17
17
years of professional experience
Work History
Courier
Fedex Express
Tucson, Arizona
09.2017 - Current
- Performed regular maintenance checks on vehicles.
- Maintained accurate records of deliveries and pick-ups using computerized tracking systems.
- Offered excellent customer service, resolving issues and answering queries at the point of delivery.
- Delivered items to residential addresses within specified time frames.
- Managed inventory of delivery supplies, such as packaging, labels, and delivery forms.
- Maintained updated knowledge through continuing education and advanced training.
- Loaded and unloaded vehicle with packages, ensuring secure and organized arrangement to prevent damage.
- Inspected and verified packages at pickup and delivery points to ensure correct contents and undamaged items.
- Followed all safety regulations and traffic laws during delivery operations.
- Collaborated with dispatch and team members to coordinate different routes and reallocate pickups and drop-offs.
- Reported any accidents or incidents involving self or others immediately following incident.
- Scanned inbound and outbound packages to sort for destination.
- Responded quickly to emergency situations requiring immediate action.
- Communicated with dispatchers, management and colleagues to form lasting partnerships.
- Participated in training sessions to improve delivery methods, safety practices, and customer service skills.
- Ensured compliance with federal regulations governing transportation of hazardous materials.
- Communicated customer complaints, requests and feedback to company management.
- Coordinated with dispatch and team members via radio or phone to share updates and receive instructions.
- Assisted in the sorting and organizing of packages for efficient delivery routes.
Warehouse Technician
Freeport-McMoRan Copper & Gold
Safford, Arizona
11.2007 - 05.2014
- Ensured accuracy of work by inspecting outgoing shipments for completeness prior to loading.
- Operated forklifts and pallet jacks to move merchandise safely within the warehouse.
- Operated standard warehouse equipment, assisting with loading and unloading of deliveries.
- Participated in training sessions to stay updated on best practices and new warehouse technologies.
- Monitored inventory levels, identified discrepancies between system records and physical counts of stock, reported findings to management.
- Managed the organization's supply chain activities including ordering supplies, tracking deliveries and updating inventory records accordingly.
- Assisted in physical inventories by counting stock items and recording results on designated forms.
- Conducted cycle counts and annual inventories to reconcile stock discrepancies.
- Maintained cleanliness and organization of the warehouse to facilitate efficient operations.
- Loaded and unloaded delivery trucks, managing the distribution of goods to appropriate storage areas.
- Inspected and verified incoming goods against invoices or other documents, recorded shortages and rejected damaged goods.
- Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
Education
Associate of Applied Science - Business Administration
Eastern Arizona College
Thatcher, AZ05-2003
High School Diploma -
Safford High School
Safford, Arizona05-1987
Skills
- Package pickup and delivery
- Attention to confidentiality
- Traffic safety
- Delivery and pickup
- Handheld scanning devices
- Excellent driving skills
- Coordinating efficient routes
- Multitasking and organization
- Customer service
- Courier training
- Route planning
- Decision-making
- Clean driving record
- Working independently
- Problem-solving
- Sorting
- Record keeping
- Deadline adherence
Timeline
Courier
Fedex Express
09.2017 - Current
Warehouse Technician
Freeport-McMoRan Copper & Gold
11.2007 - 05.2014
Associate of Applied Science - Business Administration
Eastern Arizona College
High School Diploma -
Safford High School